I was checked into a room near smoking rooms although i didn't ask for it.The room doesn't smell as fresh because of it.Other than that the amenities and room facilities are ok.View of Tokyo bay is breathtaking.Wifi connection on the other hand is very bad because my room was close to club lounge which also has wifi connection.It went up... More

I make reservation from Priority club. Price was almost $180. This room is the corner of building. Very quiet and cosy. Foods are expensive. The train station is very convenient. But this line is not useful for going to the local of Japan. I recommend this hotel .

One of the very grand hotels in Tokyo. The lobby was nice given the amount of available space, but the restaurant beside it was fantastic on furnishing. Simply top notched. Service is generally great as you even have people waiting to help push lift buttons, on a few occasions even help operate the lifts to the floor you were going... More

My mom left her iPad at the hotel so my sis made a phone call to the hotel to ask them to deliver it by FedEx. However apparently they said they can't deliver lithium battery. Fortunately, we asked my cousin's friend was in Tokyo in the same week at other hotel to get the iPad from the hotel and bring... More

the room facing the water captivates you in a city where space is as precious as the water before you. a city where a road passes thru a bldg, a catholic church on top of a bldg, flower gardens on the top floor of a high rise bldg....awesome! the hotel has the best of both worlds, the great outdoor inside... More

Definitely book a room in this hotel on the Club Floor. Breakfast, cocktails, and dinner are included. If at all possible, get Room 2126. The view of Tokyo Bay is spectacular. We have stayed in exceptional hotels all over the world, and in our opinion this is the world's best for service and accommodations. We would stay here forever if... More

We had 8 day stay here and had a wonderful pleasant experience with the hotel. Loved the fresh smelling pyjamas everyday after room service. Staff service is excellent from the bellboy, shuttle bus driver and receptionists. Easy access to haneda airport via train, and a frequent shuttle bus to the train station (every 20mins). The train station (hamamatsucho) is also... More

I prefer to stay here in Tokyo as this hotel is close to our meetings and easily accessible by the monorail to Haneda Airport. The rooms are also a good size by Tokyo standards and the service is pretty good ( most staff have excellent English). Negative is limited options to eat around the hotel unless you know where you... More

I came to Tokyo for a business trip and booked the hotel based on various reviews. The experience was great. Rooms are huge by Japanese standards, very clean, modern and nicely furnished. Service is quite good even though it would be good if the staff spoke better English. Location is very good, taxi rides to almost anywhere are vast and... More