Somehow the service here is very precise and consistent. You always get hello from every staff member, they will always offer to help you with transport, checkin is very polite, maids do a great job cleaning the rooms. There was even a maid supervisor who came around to the rooms to check if I was happy with the way it...
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Dear Guest,
Thank-you sincerely for the very complimentary feedback on our hotel and in particular on our service and team culture.
Hilton Tokyo aims to consistently exceed our guests expectations with a very highly personalised style of service. It is really satisfying the hear that you appreciated what we are doing.
Concerning decor, you will be pleased to know that...
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First class EVERYTHING
A very profession person at check-in, gorgeous huge room and cleaned to a high standard. The views were great – especially to watch a morning rush through the window holding a morning cup of coffee from well equipped mini bar with plenty of tea, coffee and other items. The bed was humongous! Powerful shower could not be...
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Dear Guest,
Thank you for your very complimentary review of Hilton Tokyo and my team and I appreciate your feedback.
Our aim is to exceed our guests expectations with the best service and personalised treatment in a uniquely Japanese way. It is so rewarding to hear you appreciated our hospitality.
We look forward to welcoming you back and I am...
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Great hotel. I'd say rooms are bigger than Japanese standard and have everything you could ever need. Location wise, it's about 10 minutes walk from Shinjuku JR station and they do offer complimentary shuttle bus service. Amazing service.
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Dear Guest,
Thank-you for your positive review of Hilton Tokyo and we sincerely appreciate your business.
It is also very satisfying to know that you enjoyed our "Amazing Service" as my team really strives for exceeding our guests expectations.
I trust you had a comfortable trip home and we look forward to welcoming you back.
Regards
Mr Jamie Mead
General...
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One of the best hotels I've ever stayed in and as a well-travelled airline employee, would highly recommend this property. Front desk couldn't do enough to ensure my stay was perfect. Room was spacious and very clean. Internet costs extra but no problems with speed. Will definitely return.
There is only one issue and that's the location from the nearest...
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Dear Guest,
I am very happy that your were truly impressed by our service at Hilton Tokyo and will share your great feedback with my team.
Concerning the Airport Limousine Bus service - please note that buses from both Haneda and Narita Airports offer door to door service directly to the Hilton Tokyo. It is not necessary to get off...
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This being my first trip to Japan I found this Hilton Hotel made for a good transition into Japanese culture. You will find all the comforts one is accustomed to in a Western style hotel - a very good English speaking staff as well as high quality and spacious accommodations. The basic room design is clean and simple and attests...
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Dear Guest,
Thank you for your very positive and detailed review of Hilton Tokyo. My team and I appreciate the time taken to share your great experience on tripadvisor and really appreciate your appreciation.
We look forward to welcoming you back to Japan in the near future.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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Tokyo is a complex city for Westerners to visit and this hotel makes the experience all the better.
It is a chain but it differentiates itself. The service is very good and courteous and there is a lot of help to assist you in navigating this city.
The rooms are smallish but more than adequate and very well equipped. I...
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Dear Guest,
I am very happy you had a great experience with us and that you found our Executive Floor product to be 'extreemly good'.
In particular I will share your positive service feedback with my team as this is very motivating and rewarding.
Concerning room size we have many different room types and categories due to the unique 'S'...
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I stayed here back in 2000, and was very impressed with it at that time. The amenities are all as one would expect from a chain hotel, and this one is very experienced with dealing with the needs of the American business traveler and tourist. It is especially nice if you get an upper floor room looking towards the park...
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Dear Guest,
Thank you for returning to Hilton Tokyo and I am very glad you enjoyed your stay with us and appreciated our convenient location.
We look forward to welcoming you back and thank you for sharing your experience on tripadvisor.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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I stayed at this large hotel in June 2011 when eastern Japan was in full energy-saving mode, with air conditioning turned down during the rainy season; as the windows are fixed, this made for a somewhat stifling room, which was otherwise very clean, large enough, and very functional (thumbs up to the wireless iron and automated toilet), but not luxurious....
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Dear Guest,
Thank-you for your positive review on tripadvisor and I am pleased you enjoyed your stay with us.
Regarding air conditioning - the hotel fully complied with the government energy saving mandates however guest room air conditioning was not affected and all guest rooms have fully independant units giving our guests full control over their environment. Concerning hairline crack...
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This hotel is a little bit of luxury to step into after a long haul flight, but you don't need to pay luxury prices! The rooms are very spacious, clean, great views, and we got joining rooms. The staff as with most of Japan, were uber helpful! We stayed here on our final night also, and there is very cheap...
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Dear guest,
Thank you for your wonderful review and my team and I appreciate the time taken to share your experience.
We are glad that you enjoyed our hotel and had a chance to relax and really enjoy your stay in Japan.
We look forward to seeing you again at Hilton Tokyo.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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We stayed here for 2 night and also stayed in Hotel Metropolitan for 2 nights. Since it is American hotel rooms were much bigger (still small bathroom compare to Hilton in US) compare to Metropolitan hotel (we had Delux room but still very very small)
Our room were at 33th floor with really nice view to Shinjuku park. Break fast...
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Dear Guest,
Thank you for sharing your experience and suggestions on tripadvisor for our hotel and we are really pleased that you had a wonderful stay.
I trust you had a comfortable trip home and hope you have the chance to return to Tokyo and the Hilton.
Sincerely
Mr Jamie Mead
General Manager
Hilton Tokyo
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