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Hilton Tokyo

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Hilton Tokyo
Ranked #5 of 68 hotels in Shinjuku
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1,027 reviews from our community

Traveller rating
    443
    432
    107
    28
    17
See reviews for
Families
214
 
Couples
261
 
Solo
141
 
Business
279
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Canberra, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

This hotel lacked the service and quality I have come to expect from Hilton hotels. It was the first time as a Gold Hilton Honors member I have ever been downgraded. Book a king bed room get a small queen bed, lucky us. I also preferred the areas surrounding Ginza to the Shinjuku Area.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, I am concerned to hear of your experience and assure you this is not the regular standard of this hotel. In order to investigate your experience fully and to respond to you please email your reservation name and dates of stay to jamie.mead@hilton.com. If we have not delivered what was booked we will review your stay and take... More

2 reviews
4 of 5 stars Reviewed 15 May 2013 NEW

This is my second visit within three months and needless to say the service at the Hilton Tokyo is absolutely first class. I arrived this morning via overnight flight and although I had requested for early check-in, I knew it will be really a blessing if i get a room at 8:45 am in the morning. The lady at the... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your great review and we appreciate that you have shared your experience on this forum. My team loves to hear from our guests and to know that our guests have enjoyed our product and service. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

Copenhagen, Denmark
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 44 cities Reviews in 44 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW via mobile

As this was my first trip to Japan I was not sure what to expect and what not to expect from a Hilton Brand hotel. The room was OK (34th floor), the check-in at the Executive Lounge was also smooth and we got a room despite our early arrival at 11am. I was however a bit surprised to find such... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your feedback. Hilton Tokyo is a very popular hotel and on occasion this can result in our lounge and fitness centre experiencing peaks in demand. Our Fitness Centre is however over 2000m2 of space including main gym (30 cardio machines and resistance equipment), poolside gym, studio, stretching room, spa/sauna, lap pool/sun deck and tennis courts... More

Bangsaen
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 15 May 2013 NEW

I had booked a King executive room. As a HH Honor gold member I asked for an up grading and got a suite room on 14 floor. Everything was perfect and the happy hours in the executive lounge after 1800 were very nice. The whole floor was new renovated and very fresh.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your wonderful review and we sincerely appreciate your review of our new room product. The feedback has been very positive and we are very excited to be extending this new Deluxe and Executive guestroom and suite product to over 600 rooms in 2014. We look forward to welcoming you back and appreciate that you chose... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 May 2013 NEW via mobile

I've been staying here for years. From tume to time, I've tried others in town: Conrad, Hyatt, local brands. But I always come back to this one. Location, executive lounge, service are all top rate! I will always use this as the standard for Tokyo.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
14 May 2013

Dear Guest, To be rated by one of our most regular guests as "one of the best Hilton hotels in the world" is sincerely appreciated and the team will be thrilled to know that we continue to be your hotel of choice in Tokyo. Tokyo is a city with hundreds of quality hotels and to know our commitment to consistency,... More

Monmouth Beach, New Jersey
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

This is a nice hotel, typical Hilton room you would expect worldwide. The breakfast buffet is terrific, it wasn't included in our room rate, but we found it well worth the expense. The dinner restaurants in the hotel are extremely overpriced. The Concierge service could use some training. We asked for a recommendation for a sushi restaurant nearby where they... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
13 May 2013

Dear Guest, Thank you for your very nice review and also for choosing Hilton. I would however like to apologize for the misunderstanding regarding our Concierge and believe it may be "Lost in Translation" moment. Japanese are very particular when handling guest requests and in an effort to give you the correct information/restaurant they did not consider the cost to... More

oxnard, california, usa
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

actually stayed here in march 2006, really nice hotel, nearby denny's is like no other denny's I have been in the states, deserts are like a five star fancy restaurant. train stations are hidden underground but I am familiar with Tokyo so I found them.

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
13 May 2013

Dear Guest, Thank you for your very positive 5/5 review. We sincerely appreciate the time taken to share your experience and look forward to seeing you back at Hilton Tokyo. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More

Derby, United Kingdom
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

Stayed at the Hilton Tokyo for 5 days during a recent tour of Asia, extremely friendly staff all the way through the hotel chain from reception, bars and restaurant and especially the team in the executive lounge. The hotel was full during our stay due to the Tokyo Sevens being held from the hotel but the hotel management did a... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
12 May 2013

Dear Guest, Thank you for your very complimentary review of Hilton Tokyo and it is great to know you felt at home despite the busy time of year! My team and I look forward to welcoming you back. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013

Shinjuku is a combination of Hotels, Office blocks and department stores as well as a major rail hub. The hotel met all our expectations and as it was winter and cold outdoors we were able to connect between buildings through the maze of underground passage ways. All the office blocks have an array of restaurants open in the basement levels... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
12 May 2013

Dear guest, Thank you sincerely for 'highly recommending' our hotel. It is also great to know you found our location convenient and I agree that the underground passages are great to avoid the cold (or hot) weather! We look forward to welcoming you back and appreciate that you shared your experience on this forum. Sincerely Mr Jamie A. Mead General... More

Jersey City, New Jersey
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 10 May 2013

What can I say, the title says it all. We stayed here 3 nights while on our way South. Wow - Hilton, the Japanese really do it nice. They actually run or scurry to respond to you. The Executive Lounge is the best I've experienced at other Hiltons and similar hotels. We ate there most of the time. Regarding the... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
12 May 2013

Dear guest, I am so happy to read your review and I am thrilled that you felt that Hilton Tokyo is the best Hilton! The Executive Floor team will be equally happy to read your comments and to know directly from our guests that they are doing a great job - thank you sincerely for appreciating their service. I will... More

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Hotel Summarization (Beta)

What travellers say

  • Executive Lounge(51)
  • Shuttle buses(36)
  • Very nice(17)
  • Train station(12)
  • Junior suite(4)
  • Very good(4)
  • Fitness center(3)
  • Airport limousine(3)

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Shinjuku
#2 Luxury Hotels in Shinjuku
#3 Family Hotels in Shinjuku
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Hotels.com, JAPANiCAN, AsiaRooms, Agoda and Travelocity so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Tokyo Hotel
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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