When my husband and I viewed the photos online, we were fully expecting a 5* resort. We were sorely mistaken. Granted, we have been to several resorts all over the world and realize that a 5* in one country may not be so in another. One can tell that there are definitely remnants of what was once a beautiful hotel;... More

Upon reading the reviews on this page I had to check if this was the same hotel I hade been too. I consider my self pretty picky and during a stay here in 2010 found it to be a pretty nice alternative, the rooms were recently renovated not the most luxurious but new and neat and most imprtant, very clean,... More

We stayed 7 nights at this hotel. The overall experience was not good at all. We reserved and payed for a room for 2 adults and 2 children but we did not get it. we only got it after trying 3 other rooms. We needed to move our suitcases 3 times by ourselves. The room did not get cleaned on... More

This is probably one of the worst hotels that I have stayed in. My husband and I were looking for a relaxing break of 5 days in an all-inclusive hotel so that we could sit back and relax. We booked a premium room that was far from premium. The room had NO hot water and the lights in the bathroom... More

This is the worst hotel ever!!!!!!!,,,and I say this without fear of contradication....the rooms smell of mould...it the same food everyday for 4dys....clean towel you have to beg for...also no remote for the tv....the bathroom was filthy had to request for it to be clean and the water backs up during your shower...and that was the first room...after numerous complaints...we... More

If what you want is an awful vacation come to the hesperia playa el agua, the service is low compare with the offer, there is only 24 umbrellas on the beach and 143 seats in a hotel with over 1000 people... There is no remote control for the tv, when you ask for one the immediate answer is "no, we... More

This was the worst vacation I ever had. For the money we paid, this hotel gave me an insight into what hell is. The service was disgusting, the rooms were fit for dogs. It rained airconditioning water in my parents's room and the Magarita Immigration and Police suck!!!!!!!

It is a very nice hotel as long as you get a refurbished room. If you are about to be located somewhere else, you might change your destiny by with a mere $10 and a chat with the receptionist. The food is acceptable but I can recommend dining in restaurants outside the hotel – they are cheap and the food... More

The hotel is just ok for what you pay, the pros is the wonderful beach, many pools, and space, the bad aspects of the hotel I would say the WORST one are the flies over the food and the staff don't care too Much and is sad because there was a cool variety of dishes but I had to skip... More