Even free wifi occasionally has problems, and that's what happened when you were here. Would have been worse if, like most places, you were paying $10 a day... Glenferrie is a big property, and when a booster breaks down the way one did in February, it can take a few days to locate and fix. Thank you for your feedback... More

Your feedback will go straight to the staff member who was too busy to be friendly to you. I'm shocked because that's absolutely not what we are known for. I also apologise to you for the bathroom debacle: that bathroom was out of order for weeks while the floor drains were repaired, and I'm very sorry to hear the sign... More

Once again, a ringing endorsement from an overseas visitor. That's what we like to hear, because it makes all the hard work worthwhile. What we find is some of our guests look at price only so they miss the fact that we are a real B and B where bathrooms are shared, so they are disappointed when they arrive and... More

I'm so sorry you were with us when the electricity supply in the street went off and we lost our hot water supply for 36 hours. Some of our guests told us they were glad it was the height of summer (30 degrees ++) and they could stand to have cold showers... We value guest feedback and you've pointed out... More

You really chose an unusually hot few days to visit Sydney, so I'll bet you were glad you had the breezes from the harbour at night. We've found the breeze isn't enough on the top floor so our hottest rooms are now air conditioned. Ask for one next time you come, and thank you for your review. it's so good... More

I won't even try to explain this: it's gone to the desk staff with a note to say "We don't only greet people on arrival, we thank them for coming when they leave and say we hope they come again!!!!" This is most unusual, and I will ensure the staff - who are normally praised for their kindness and courtesy... More

Thanks for your feedback. So pleased you had a good time in Sydney and enjoyed Glenferrie. You are right, of course. Shared bathrooms aren't for everyone, and we know that. We only took over the running of the hotel one year ago, and there's been plenty to do without even thinking of rebuilding and putting in ensuites, although it's on... More

I've once again written directly to this reviewer to explain in detail and to apologise. Our electricity failed, not once but twice, in 36 hours and we had to bring in generators to keep the hotel open! The fault was eventually fixed but many guests were inconvenienced, including this reviewer. The bathroom under reconstruction was ... under reconstruction. The others... More

It's always satisfying to read that a guest had a really good stay with us: it's what we aim to achieve every time, but you can't please everyone and everyone is different and has different needs. Recently someone told me it's too quiet in Kirribilli (they like street noise) on the same day another guest told me she'd been woken... More