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All 2 Deganwy hotels »

The Quay Hotel & Spa

4.0 of 5
Deganwy LL31 9DJ, Wales
Hotel amenities
Ranked #1 of 2 hotels in Deganwy
4.5 of 5 stars 345 Reviews
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345 reviews from our community

What travellers say about this hotel
  • Very good(13)
  • Executive room(10)
  • Friendly and helpful(8)
  • Swimming pool(8)
  • Ground floor(7)
  • Reception staff(6)
  • First class(6)
  • Evening meals(5)
  • Great location(5)
  • Really nice(4)
Traveller rating
    184
    93
    44
    17
    7
Only show reviews for Family (51) | Couples (213) | Business (31)
Date Rating
Bryncregin
Conwy, United Kingdom
2 reviews
5 of 5 stars Reviewed 19 February 2012 NEW

What a lovely hotel to celebrate my birthday. From the moment we arrived to our departure the following day, we were looked after very well by courteous and caring staff. We were given a lovely room with a superb aspect; looking towards Conwy castle, mountains and the estuary. It was a pity the weather was not a little better, otherwise... More

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SunnyDWales
Wales
Contributor
14 reviews
6 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW

Lovely setting, although would have been even better to have had one of the rooms with a view over the estuary. Didn't get a chance to use the spa, due to my late arrival, but did make it in time for an evening meal. An enjoyable meal with manageable portions and very helpful and entertaining characters on duty in the... More

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Nicola B
Northwich
2 reviews
5 of 5 stars Reviewed 17 February 2012 NEW

We stayed at this hotel in mid January 2012 for our anniversary and loved it so much we decided to take our kids to stay. Whilst we were disappointed with our room this time (suite on ground floor in comparison to executive room on second floor) it was clean and comfortable, however it is the staff that make this hotel... More

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Julie H
Stockport, United Kingdom
1 review
5 of 5 stars Reviewed 17 February 2012 NEW

We had a great two night stay in a lovely room with patio doors opening up onto the marina and a fabulous view of Conwy castle. Throughout our stay the staff were, without exception, outstanding: friendly, courteous and helpful in every department. This started at check where our room was ready on arrival. The service we received was excellent -... More

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Dave B
Birmingham, England, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 15 February 2012 NEW
1
person found this review helpful

Just arrived back from a 2 night 'valentines' break at this hotel, the room was of a high standard with a large confortable bed and large bath with seperate shower, included in our price was the evening meal which was of a very high stadard and tasted terrific (the cheescake dessert is to die for !!!) We used the gym... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
17 February 2012

Many thanks for your kind comments following your 2 night Valentine Break at the Quay. I was so pleased to read of your obvious appreciation of our accommodation, restaurant and leisure facilities. Chef was delighted to know that her Cheesecake was "to die for". Your helpful remarks regarding breakfast service are most welcome and will be discussed with my team.... More

Jamanda-Spice
London, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 13 February 2012 NEW

My boyfriend took me to this hotel for a Valentines treat, we stayed for one night and loved every minute! arrived saturday afternoon and checked in within 5 mins, excellent service and very friendly staff. we arrived around 2pm thinking our room wouldnt be ready until 4 but to our surprise the room was waiting for us and we were... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
14 February 2012

So pleased to read how much you enjoyed your Valentines treat at the Quay Hotel last Saturday. Delighted to know of your appreciation of our Spa, pool, fabulous views and amazing rooms and we scored 10 out of 10 !! You kind comments in respect of my team and your delicious breakfast has been passed on to my staff. We... More

LeedsLubyLou
Leeds
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 13 February 2012

Just returned from a night's stay at the Quay Hotel. What a gem!! Gorgeous location and gorgeous hotel. A Couple of days before we arrived we noticed the rate had reduced online so upon ringing the hotel they ammended our booking of the lower rate. We arrived at 12 getting into our room looking onto the marina. We asked about... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
14 February 2012

Many thanks for your kind appreciation of your recent stay at the Quay Hotel, Delighted to hear you enjoyed the "gorgeous" location and room, spa facilities and that one of our porters was able to assist in recommending local restaurants. Your constructive comments regarding the pool temperature and breakfast staffing levels are being addressed and pleased to note you would... More

Bigsid25
Stoke-on-Trent, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

I booked an overnight stay for Saturday 11th Feb2012 including breakfast , for myself,wife and the dog. The staff were very friendly and made a fuss of the dog.The room was all we could have wished for, with the option of a cage for the dog if needed(which we didn't).Having the dog we chose room service for our evening meal... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
14 February 2012

Thank you for your generous compliments, delighted to know that your weekend was "brilliant" and we offered all the facilities you could have wished for. I was pleased to note your kind appreciation of our food, room service, amenities and our stunning location. We look forward to welcoming you back in the future. Regards Steve Ogden General Manager More

sevans46
Manchester, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We have been to the Quay hotel a few times now. It is our favourite hotel in the country, but we'd never taken our daughter there before. The last time we went, I was still pregnant. We booked a suite and were given a travel cot; the room was amazing and we were put on the ground floor, to make... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
14 February 2012

How lovely to hear that you have enjoyed the Quay as a couple and now as a family with your daughter. Thank you for your kind compliments in respect of my team, your words of appreciation have been passed on to the individuals. I was delighted to hear we had provided the perfect accommodation for you and able to assist... More

Wavydave79
2 reviews
5 of 5 stars Reviewed 9 February 2012

Just wanted to send an overdue thank you to all the staff at your hotel. My parents  had a wonderful time at the Quay Hotel in January and said that you made their stay very special. I got them a suite there as a gift and they enjoyed everything from the quality of the accommodation to the afternoon tea and... More

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Steve Ogden, General Manager at The Quay Hotel & Spa, responded to this review
10 February 2012

Thank you for your kind remarks, delighted to know your parents stay with us at the Quay Hotel was such a success. I was so pleased to hear of their appreciation of the Suite accommodation, Spa treatments, our stunning views, and their enjoyment of Dinner and Afternoon Tea. Your generous recommendations to friends and family is most welcome and we... More

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The Quay Hotel & Spa Also Known As

  • Quay Hotel Conwy
  • The Quay Hotel
  • Quay Hotel
Address: Deganwy LL31 9DJ, Wales

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