room was ok if a touch cold with only a small electric heater to heat it. Shower was hanging off the wall and shower cubicle was really rather small. Suppose it wasn't too bad for £48 per night, I have stayed in worse. However, the customer service - or lack of it - was pretty abissmal. A totally unfriendly and... More

Elected to stay here for a wedding down the road in Effingham with my wife. Thought we would try out the independent rather than booking in at the Ramada or the De Vere nearby. Staff welcomed us by handing us a key for room 8, no directions or advice. OK, it was fairly easy to find in the car park... More

Staff must know that diners won't tip so they include a mandatory service charge.. outrageous!! Me and my son went for tea last night as we were staying in a hotel down the road, the food was awful but I felt that the young lady who took our order was so hard faced that complaining wasn't an option. Such a... More

Stopped at the Ramada across the road but thought this place looked better for food. Turns out we got a really good meal and an excellent pint. Great pub atmosphere and friendly staff. Would definitely return if we ever pass through again.

Just rang up to ask the type of beer they have on tap and roughly how much they cost and got questioned. The lady was very very rude, and then hung up on me. She has an accent so if anyone ever goes do not get served by her because you will be treated so very badly!

Stay at this hotel quite a lot due to worki, stayed in hotels all over uk, but is always a pleasure to return to this one. Always made to feel welcome and nothing is to much trouble. Rooms are spacious and beds very comfortable so much so you dont want to get up in the morning.rooms always nice and clean... More

We arrived a Friday afternoon, staying for a wedding a short walk away. The room was big enough, as well as the bathroom. The room was clean with tea and coffee making facilities. The only strange thing was that there is only a tiny window in the room. I guess, it is because it is an old pub. Check in... More

When we arrived, having travelled from Liverpool, we were greeted by Sarah who fell for our big Dogue de Bordeaux Ruby & offered to keep an eye on her while we attended a funeral in Woking. That evening we had a meal in the pub which was very nice, as was breakfast the next morning. All the staff were very... More

Staff glued to TV sport whist booking us in.Hardly glanced up.Just gave us a key.The courtyard around which the rooms are situated was a car park.The room was very poor.Curtain rail hanging off.Broken loo seat.Broken shower drain and large area of mould in corner.Silly glass shelf over basin meant you cracked your head if you bent over to clean teeth... More