I have stayed here twice now and was very curious how far they have got. The last visit the manager explained the plans for the future. I was in the area again for business - found check in straight forward and stayed in 226 - very comfortable nights stay. The best part of my stay was having a drink in... More

Well really don't no where to start! Staff have got very bad attitude I no I have attitude but there's is really bad no customer service at all foods disgusting cold manager doesn't no how to talk to people couldn't have a shower before work as water was stone cold had silver fish in toilet and bath tub door card... More

Attended a friends wedding reception at this hotel but did not stay the night. The Garden Suite looked wonderful with doors opening out onto terrace and fountain. The staff were very professional and helpful and the food was delicious. Had a really lovely time bar prices very good for a hotel and reception were happy to call taxis for guests.... More

Stayed with my girlfriend here as a stop over as we were going to my brother's wedding reception in south ockendon, and at first it seemed okay when we checked in and got to our room. Had some problems with the room. I had a shower which was either freezing or scalding and there was only one plug socket in... More

I am a physician from US, travel quite a bit and have seen hotels but this was The Worst experience so far. I booked for four nights but left after staying one. The shower was the real "back breaker". I am really angry about the rate I paid for this place.

Arrived for a 2 night stay for a friends birthday party. After living in Essex some years ago, this hotel always had a good reputation so thought it would be a nice treat. I opted for the upgraded room at an extra £30 a night bringing the cost to £88 per night which I can't see what I was paying... More

The reception staff were smiley and friendly but everywhere else was drab, tired and felt grubby. Pannini was inedible, went to bed hungry. Left before breakfast as i couldn't face it. Chair in room was dirty and unhoovered with dust, bits of skin on. toilet seat chipped. Only light switch by main door no lamp etc. Basic but not feeling... More

This hotel needs a thorough overhaul not just on the building but its staff as well! Dirty Grubby place - which has cleaners because I saw them but heaven knows why they are paid...they do not CLEAN. Cobwebs, dead and live bugs all over the place - dirty bed linen a heating system that most would love if they like... More

On arriving the staff were very rude and miserable. Rooms full of cobwebs, small heater, clock an hour behind, bathroom dirty no towels only one pillow each, bed stained along with chair sheets dirty, floor creeks overall DO NOT WASTE YOUR MONEY!!