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All 1 Aveley B&Bs / inns

The Thurrock Hotel

3.0 of 5
Ship Lane, Aveley RM19 1YN, England
Hotel amenities
The Thurrock Hotel
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32%
Ranked #1 of 1 Aveley B&B and Inns
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59 reviews from our community

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Traveller rating
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    13
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Date Rating
Colchester
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 28 May 2013

I so nearly did not book after reading the reviews, so glad that we did. We paid £99 for DBB on the getaway offer. We were upgraded to the bridal suite and it was amazing. A very large room with a massive comfy bed, DVD player, flatscreen TV. We loved the bathroom, a huge shower with a shower head the... More

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essex
2 reviews
5 of 5 stars Reviewed 17 May 2013

I have stayed here twice now and was very curious how far they have got. The last visit the manager explained the plans for the future. I was in the area again for business - found check in straight forward and stayed in 226 - very comfortable nights stay. The best part of my stay was having a drink in... More

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Reading, United Kingdom
1 review
1 of 5 stars Reviewed 13 May 2013

Well really don't no where to start! Staff have got very bad attitude I no I have attitude but there's is really bad no customer service at all foods disgusting cold manager doesn't no how to talk to people couldn't have a shower before work as water was stone cold had silver fish in toilet and bath tub door card... More

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Daniel M, General Manager at The Thurrock Hotel, responded to this review
14 May 2013

Thank you for your review Michelle and your feedback. I am sorry you had a bad experience and felt the need to review the hotel poorly. I can assure you that myself and my management team conduct daily room checks to ensure accomodation is clean and what you would expect. We are improving the hotel and services and I am... More

London
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

Attended a friends wedding reception at this hotel but did not stay the night. The Garden Suite looked wonderful with doors opening out onto terrace and fountain. The staff were very professional and helpful and the food was delicious. Had a really lovely time bar prices very good for a hotel and reception were happy to call taxis for guests.... More

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Daniel M, General Manager at The Thurrock Hotel, responded to this review
14 May 2013

I am really pleased your visit to the hotel was a good experience and you enjoyed the wedding. Me and the team are working hard to improve the services we offer and it has made my day to read a positive review - I hope to welcome you again soon. More

Nottingham, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 May 2013

Stayed with my girlfriend here as a stop over as we were going to my brother's wedding reception in south ockendon, and at first it seemed okay when we checked in and got to our room. Had some problems with the room. I had a shower which was either freezing or scalding and there was only one plug socket in... More

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Daniel M, General Manager at The Thurrock Hotel, responded to this review
14 May 2013

Thank you for your review - I am sorry that it was not a positive stay...I am pleased that you enjoyed breakfast. It is frustrating to read you experienced problems with heating and hot water as we have invested heavily in a new system that provides instant hot water and heating. I can assure you we have looked at the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 6 May 2013

I am a physician from US, travel quite a bit and have seen hotels but this was The Worst experience so far. I booked for four nights but left after staying one. The shower was the real "back breaker". I am really angry about the rate I paid for this place.

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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 May 2013

Arrived for a 2 night stay for a friends birthday party. After living in Essex some years ago, this hotel always had a good reputation so thought it would be a nice treat. I opted for the upgraded room at an extra £30 a night bringing the cost to £88 per night which I can't see what I was paying... More

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Daniel M, General Manager at The Thurrock Hotel, responded to this review
7 May 2013

Thank you for your review after your recent visit to The Thurrock Hotel. I found it very informative and I will be able to use it to improve hotel services. We have undergone a lot of changes and improvements over the last 18 months and by reacting to our guests comments we can introduce new systems to combat the negative... More

Cambridge, United Kingdom
1 review
2 of 5 stars Reviewed 8 April 2013

The reception staff were smiley and friendly but everywhere else was drab, tired and felt grubby. Pannini was inedible, went to bed hungry. Left before breakfast as i couldn't face it. Chair in room was dirty and unhoovered with dust, bits of skin on. toilet seat chipped. Only light switch by main door no lamp etc. Basic but not feeling... More

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Oxford
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 8 April 2013

This hotel needs a thorough overhaul not just on the building but its staff as well! Dirty Grubby place - which has cleaners because I saw them but heaven knows why they are paid...they do not CLEAN. Cobwebs, dead and live bugs all over the place - dirty bed linen a heating system that most would love if they like... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 April 2013 via mobile

On arriving the staff were very rude and miserable. Rooms full of cobwebs, small heater, clock an hour behind, bathroom dirty no towels only one pillow each, bed stained along with chair sheets dirty, floor creeks overall DO NOT WASTE YOUR MONEY!!

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The Thurrock Hotel
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Additional Information about The Thurrock Hotel

Address: Ship Lane, Aveley RM19 1YN, England
Region: United Kingdom > England > Essex > Aveley
Amenities:
Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Aveley
Price Range: $$
Hotel Class:3 star (3*)
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The Thurrock Hotel
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