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All 2 Ramsbottom hotels

BEST WESTERN Old Mill Hotel, Ramsbottom

3.0 of 5
Springwood Street, Ramsbottom, Bury BL0 9DS, England
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BEST WESTERN Old Mill Hotel, Ramsbottom
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Ranked #1 of 2 hotels in Ramsbottom
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87 reviews from our community

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Date Rating
Radlett, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 June 2013

Stayed here a few times, so this review is the average of all my stays. Room - carpet had something sticky dried into the carpet......I hate to think what - bed the undersheet was too small which meant the mattress was showing, and the pillow slips were also "open" - mattress was a cheap thin one - paper thin walls... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
18 June 2013

Dear Customer, Thank you for your review on Trip advisor, First let me apologise for your substandard stay. I have looked into the issues raised. We are looking at how to rectify your problems. If you would like to email me personally I will be more than happy to discuss this further. Warm Regards Vicky Mcleod General Manager More

Buxton, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 29 May 2013

Very friendly staff, quiet location, very good choice of food in the restaurant service was a little slow between courses and the wine price on the high side. I would definitely stay at this hotel again if in the area. One thing to watch out for is the bill on checkout, 3 other meals had been added to my bill... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
18 June 2013

Dear Customer, Thank you very much for your review about the Best Western Old Mill Hotel. I am very sorry to hear about your billing problems on check out, I can asure you all staff involved have now been given additional training to stop this happening in the future. I am pleased you found the staff friendly and we hope... More

York, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2013

Very friendly, clean and good size room. Set in a quiet area but only minutes walk into Ramsbottom. Breakfast was very tasty and varied, my wife has to have gluten free food and they looked after her dietery needs very well. We only stayed one night so did not manage their other facilities but if we go back to that... More

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Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 27 May 2013

Every Hotel Manager should visit the Metropole in Blackpool, and the Old Mill in Ramsbottom. They will then know how to get everything wrong, (at the Metropole) and everything right (at the Old Mill). Great, welcoming smart and friendly staff throughout. Clean spacious and quiet rooms and excellent breakfast cooked to order. We have just visited for the 1940's weekend... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
18 June 2013

Dear Customer, Thank you very much for your positive response on Trip advisor. I'm glad you enjoyed your stay with us and it exceeded your expectations. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager More

jeddah
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 24 May 2013 via mobile

I stayed in this hotel for 5 nights on a business trip, rooms were ok a bit small and the hotel is a bit dated, a good luck of paint could sort it out. My room was ok apart from the single bed I had to endure and the walls are paper thin so every noise next door was heard... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
6 June 2013

Dear Customer, I am sorry to hear the Best Western Old Mill Hotel did not meet your expectations on this visit. I apologize that you found your small and the WiFi connection did not have good signal the problem has now been rectified. I am disappointed that you found the restaurant menu did not meet your expectations. We look forward... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 22 May 2013 via mobile

Note- difficult to find the place! The tomtom kept taking us to the wrong road. We ended up having to ask directions. Once we had arrived, the hotel is pretty and set in a lovely garden ( as i had arrived on business with my manager, was unable to enjoy that part!). I was in room 31, which was twin... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
6 June 2013

Dear Customer, Thank you for your review on the Best Western Old Mill hotel, i am glad that you enjoyed the facilities and i am pleased that you found the staff to be very friendly and very helpful. I am sorry that you did not enjoy the gardens but i hope next time you will get chance to enjoy them.... More

Rossendale, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 18 May 2013

I have attended several functions at this hotel and stayed overnight and it is really a very nice hotel with good staff and excellent food, so I decided to join the hotel's leisure centre as I live quite close to the centre, I was introduced by a friend and was actually quite shocked when I saw the ladies changing rooms,... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
6 June 2013

Dear Customer, I am pleased that the hotel meets your expectations, i am very disappointed to hear that the leisure club does not if you could please call me to discuss this matter and help rectify it, it would be much appreciated on 01706 82 2991. Warm Regards Vicky McLeod General Manager More

Heidenheim an der Brenz, Germany
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2013

I've stayed at the Old Mill hotel due to a business trip to Ramsbottom. Pluses: What I liked at the hotel, is that it's quite near to the Ramsbottom inner city. With a 5 minutes walk you're already in the center. The service is quite good and normally fulfills every demand. For those who want to relax after working, the... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
6 June 2013

Dear Customer, I am glad that you enjoy staying with us at the Best Western Old Mill Hotel, i am pleased that you made use of our leisure facilities and enjoyed them. I am also pleased that the restaurant exceeded your expectations. I am sorry that you found connecting to the WiFi difficult on the nights that you stayed, the... More

York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 May 2013 via mobile

We stayed at The Old Mill recently as a friend was holding his Birthday party in the function room there; we were really happy with our room - clean, comfortable - nice big double bed and plenty of tea, coffee and biscuits - little details that you don't always get nowadays but that help make your stay a bit nicer... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
28 May 2013

Dear Customer, Thank you for writing a review on trip advisor, i would like to thank you for your comments,m i am glad everything exceeded your expectations whilst staying at the Best Western Old Mill Hotel from food to cleanliness. We hope to see you again soon. Warm Regards Vicky McLeod General Manager More

Frodsham, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 12 May 2013

Stayed here for a night recently to walk in the area and visit the East Lancs railway. It has great facilities for a fairly small chain hotel - we didn't use the pool or gym but they looked great and were well utilised by others staying. Plenty of parking and set off the beaten track but still only a couple... More

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Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
28 May 2013

Dear Customer, I am very pleased that you enjoyed your stay here at the Best Western Old Mill Hotel, i am glad you found your stay comfortable and breakfast exceeded your expectations. I am sorry that the bar was shut however this was due to a function although we do offer an alternative where possible. I hope to see you... More

 
 
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Additional Information about BEST WESTERN Old Mill Hotel, Ramsbottom

Also Known As:
The Old Mill Hotel And Leisure Club
Address: Springwood Street, Ramsbottom, Bury BL0 9DS, England
Region: United Kingdom > England > Greater Manchester > Bury > Ramsbottom
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 hotels in Ramsbottom
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
As you make your way up the sweeping drive in you will be greeted with a welcoming approach of flowers gardens and rockeries, seated terraces, cascading streams and pools. The hotel itself is Tudor in style and the entrance is modern and allows you to get a taste of what we have on offer. Set in the heart of Lancashire overlooking the Rossendale Valley. Quaint in its setting and modern in its internal decoration, our hotel is warm and friendly and situated perfectly for all your relaxation needs. ... more   less 
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