I was in this place 2 weeks ago. There is a lot of issue. First of all, this place is desperately understaffed. Around midnight there was only one guy at reception, and he was on training. Don't get me wrong, this mate moved heaven&earth to resolve a lots of problems. To be honest I never saw no one who work... More

We booked a two night stay here on a Travelzoo package. The deal said 'dinner, wine and breakfast. First con. The wine was a bottle of plonk in the room, the cheapest wine with the meal was £21! The wine in the room was warm and white so not even any use as an aperitif, although this was corrected at... More

The hotel was welcoming and looked fantastic from the outside. However rooms were very small and not particularly clean. Bed was not comfy, and due to a lot of functions noise levels were to high for me. Staff were fantastic, really helpful and nice. The walk from reception to my room was clocked to be just under 1/2 mile through... More

Stayed here during a visit to Legoland and had a great time. This is a hotel that caters for the children - and the parents. A rare find! We stayed in an adjoining room and the little hallway was an added extra. With 3 children under 5 it is always difficult to find a suitable hotel, for a reasonable price,... More

We stayed at the hotel from Saturday to Monday of the recent bank holiday weekend. Check in was a completely satisfactory, all our questions were satisfactorily answered and good directions to our room through the somewhat maze like hotel were given. We were in a family room which was perfectly fine but the disabled shower in the bathroom did mean... More

We stayed here for 2 nights. The place is huge and it seems to take forever to get to your room. The room was clean and comfortable and the staff very friendly. The restaurant is good as is the bar. It is in a good location with a great local pub just around the corner which serves an incredible evening... More

This place goes throughout the motions. It's hotel by numbers. Cleanliness wasn't good enough in rooms - carpet worn bare, sheets worn bare, bin in toilet filthy. Breakfast was, on the face of it, great. But the quality was really poor. Wouldn't return.

Now I gave this hotel a pretty poor review back in 2011, and in the past few weeks I had to return to the same area, This time I stayed in one of the "Old School" rooms and I must say the difference in the rooms is considerable. the newer rooms are ok, very clean good service. but the Old... More

I stayed here on a Travel-zoo offer. The hotel firstly is immaculately clean throughout. The room I occupied was small but comfortable. Disappointingly although tea & coffee in the room no biscuits to snack on. Considering the price of the hotel I would expect this to be routine. The grounds are beautiful & well kept. The food both at dinner... More