My husband and I and our five-year-old daughter recently spent a week at the Phoenix Hotel in a Combination Room. We loved it. It was fabulous having Mimi's downstairs, we ate there every night as we figured it would be unlikely to find such excellent food anywhere else within walking distance! Also, once we'd come home from skiing after lunch... More

The Phoenix is in a good location - 2 minutes by hotel shuttle to and from the gondola (5 minute walk) and walking distance to many good restaurants (and a great apres-ski meeting place - The Pub). The rooms are Japanese-inspired (think futons and tatamis) with mod-cons such as flat screen TVs and iPod music docks. The male and female... More

We had a fabulous time staying here in January 2013 with the family (2 adults and 3 children) in the 3 bedroom chalet. The place was super warm, very spacious, and much better fit out than other chalets we have stayed in Australia. They had this amazing bath that kept water warm at 41 degrees celcius, so we used this... More

My husband and I stayed here in January 2013, we were originally in a compact room which was booked by the travel agent which we were very annoyed about as it was small but we dealt with it, we had a couple of issues anyway so we got put in a superior room which was great. Staff are very friendly... More

Myself and my partner stayed at the Phoenix for approx 10 days in Hakuba, they provided excellent service from the moment we arrived at the Happo One bus terminal and we found all staff to be extremely helpful and friendly. On our first day on the slopes I injured my knee and all the staff went above and beyond great... More

Could not find a better place to stay! With exceptional service, help full friendly staff along with modern western and Japanese facilities! English and Japanese speaking friendly staff made our stay easy and fun!

We had a fabulous week staying in Hakuba at the Phoenix. Simon and Wendy are down to earth hosts who have created a warm and inviting hotel with great service. We were in a two bedroom chalet that was just fabulous. Lots of space, drying room, kitchen. My only bugbear was NO coffee plunger. For people who love their coffee,... More

A really stylish hotel that is a treat to the eye with beautiful appointments & boutique charm. The steam room & japanese bath is the perfect way to start & end your day. The breakfast is hearty with western options from continental to cooked options. 'Mimi's' is worth it for dinner for a treat.

We stayed in one of the 3 bedroom chalets in January 2012. The chalet was very well appointed and everyone had plenty of space. The drying room was awesome - washing was dried within a few hours. The chalet also had an onset-like bath which was great for aching muscles, although not quite hot enough. The only down side of... More