Whilst we had an enjoyable weeks skiing in Serre Chevalier, there were a few things relating to the staff and the hotel that could have improved our stay. We were there the same week as the previously mentioned review by Headaway We felt that the staff lacked experience and leadership throughout our week. Despite mentioning concerns to the general manager,... More

I've just got back from Xmas at the Chalet Charlotte, and having re-read the previous reviews I think Stoatsbrother got it about right. There was an entirely new staff team (except for the chef, who was excellent), and there seemed to have been no passing on of organisational information, and certainly no adequate training for the chalet manager. Chalet staff... More

I was with a group of 25 there last week. The building has huge potential with a good communal and dining area, and pretty decent food from the chef. The upstairs accommodation is of mixed quality with some dirty walls and doors, furniture falling to pieces, dud light bulbs etc etc. But acceptable if we are calling it 2 star... More

We have just returned for the Chalet hotel Charlotte having travelled on the 11th feb 2012 with Ski Miquel We had a slow start waiting 2.5 hours at the airport for the delayed Gatwick passengers, this can't always be helped but would have been nice to be given a little bit more info about nearby shop and places to get... More

I have just returned from a trip to Charlotte as one of a party of 6. One of our party was an experienced skier, one had limited skiing and for 2 it was only their second ski. Two of us didn't ski - a very mixed bunch of retired folks. We all enjoyed ourselves - Charlotte is certainly quirky and... More

Just spent a week at the Chalet Charlotte and I'd have to say the bad reviews are very harsh. I'd agree with everything written by "NeilC..." in that it is a great chalet, the staff are fantastic (friendly and informal - Andy the ski guide was great), the chalet is full of rustic charm and character. The bar/lounge area certainly... More

I completely concur with the previous post, he summed it up perfectly, except to mention the peeling paint, shutters falling off, damaged blinds - where do I finish? My favourite memory was one evening after the cheese course (pass the micrometer) one of the staff went from table to table, sitting down with a bottle of port asking if we... More

Just about to rebook the Charlotte and have stayed many a time before. Ski Miquel always offer great value but then we do tend to travel in low season. The food and location, ski guiding and English-speaking ski lessons bring us back most winters. Rooms very simple but warm and comfy, all ensuite.

Having read the one star review, thought I'd put pen to paper, as it were, with my own review as the other is a little harsh to say the least. Stayed here in Jan this year for one week, having had it recommended to me, great little chalet full of rustic charm and character. I had a room at the... More