The hotel itself is beautiful and so are the grounds and does warrant 4 plus star rating, but various things do not give it a 5 star rating (although we were told it was classed as five star deluxe, but I don't know what gives it a deluxe bit). We had a family room on the fourth floor and it... More

Had a great two weeks here lovely room with great view with the bonus of amazing sunsets every evening. Rooms and corridor are carpeted so minimal noise from your neighbours. Safe is very small so could not lock iPad away. Slippers, robes, beach towels,water, wine and selection of greeted us in the room and even tho checked in at 10pm... More

Just returned from a family holiday to this hotel. We booked the All Inclusive package but found out when we got there that there were still additional costs to pay for things. We changed rooms after our first night as our first family room was extremely dated. They moved us to a family bungalow which was much better. Was not... More

The good points: -The main pool is large and done very nicely. Has very deep areas (2.7m), however there are shallow areas for young children (0.95m). There are another 2 pools as well which are not as widely used, so although they are not as glamorous as the main pool they provide a quieter area for those who prefer a... More

First time for 3 years in Crete!Pleasantly surprised with the rooms which had a tremendous sea view overlooking fountain in garden which cut down any background noise from guests on beach.Loads of sundbeds albeit early in season before crowds takeover.Hanging space for clothes more than enough for two people with good bathrobes and slippers.The shower again was excellent and could... More

Arrived at hotel to find room allocated incorrectly ,there does not seem to be a connection with thomson ,but sorted next day . Biggest complaint from all brits was the cost of all the extras from beers to excursions . The beach was then segregated , wooden chairs and service for those than can pay extra , Blue and self... More

Went with Thomson Holidays all inclusive, arrived at Heraklion airport and coach was waiting outside no fuss then 40 min drive to hotel. on arrival at Hotel we were greeted with a glass of fresh orange whilst we filled in a small form before being shown to our rooms. There were 6 of us 3 rooms together and all were... More

Great set-up right on superb hotel beach. Grounds/gardens immaculate and hotel as clean and tidy as we have stayed in on Med. We did stay early in the season so it may not be as tidy come mid-season. Typical buffet style restaurant for half board/all inclusive deals. Variety and quality again were very good. Only downside we saw were Al... More

Overall the hotel is good but too expensive for what it offers. Price / quality is not their priority. When we arriived we received a standard room. For a 5-stars hotel this was way too small for 3 persons. We asked for un upgrade and received if we ... paid. At Diner they always try to sell the most expensive... More