There is really little more that I can add to a resort that has gained close to three thousand, five star reviews in less than five years but, because of the truly wonderful welcome, care and friendliness we enjoyed we feel that we must inform every one of our experience. As my wife had a recent spinal operation I had... More

Visited here for a 2 week holiday in mid February 2013. We had a private transfer from the airport and were met at the hotel reception with champagne and cold towels. Our check in was extremely efficient and easy. A great start! Throughout our stay the concierge service was superb; staff are so willing to help and advise, use this... More

We recently returned from our 8th trip to an Excellence Resort & our 5th visit to EPM. Our friends think we're crazy to keep returning to the same resort! But when they come with us they get it! Now we may have a whole entourage going back in Sept.! Virginia does such an amazing job of fine tuning the level... More

Some friends and I spent a week at this Resort and could not have been more sad to leave! WOW - The resort accommodations were top of the line and the service was unbelievable. The food was insanely good, drinks were phenomenal, and even the random activities put on by the resort were so much fun. If you are lucky... More

I spent a week vacation in the Imperial suite. Although it is very pricey, the suite was absolutely beautiful. We were in suite #8163. The living room was very large and the furniture was comfortable. There is a wonderful balcony overlooking the beach and ocean. The rooftop terrace was our favorite part of the suite. It is huge with a... More

It's day 5 of our 7 day stay (May 12 - 19, 2013). As I write, I am enjoying another perfect sunny day on the patio of our swim-up room overseeing a mostly private pool. Upon arrival we were greeted with a cold towel and champagne. If possible, arrive in the afternoon (after 1pm) as rooms are generally ready at... More

My husband and I stayed at Excellence Playa Mujeres from May 6th-12th for our honeymoon. We arrived at about 4pm and were taken to our room right away. We had a junior swim up suite and loved it! The service was awesome. They restock your mini-fridge everyday. All the hotel staff were extremely friendly and ready to serve you. There... More

We travelled from May 2 - 9, 2013 for our 25th wedding anniversary. I had an aquaintence of mine recommend this resort to me. I checked on line and decided we would book the rooftop terrace with private pool and oceanview, excellence club, top of the line. Upon arriving at the airport we were greated by our Westjet rep and... More

Thank heavens I had read MANY Trip Advisor reviews as they served me well! Thank you fellow reviewers!! One thing I learned was to forego "Information" sessions at the airport. I went straight to the cab area and found my name with Cancun transfers. They were efficient and prompt. Same with pick up for our return. We were welcomed warmly... More