We have just returned from dinner in the diner. I can honestly say it was simply the most awful meal I have ever had. My son said you wouldn't think it's possible to ruin a burger, but they did. Burgers were tasteless, fries greasy and soggy, onion rings no onion and tasteless and the salad.... Up until now I never... More

As the National Head of part of our company, I travel around the country day in and day out on business all year and as such stay in countless hotels, B&B's and eat in numerous diners & restaurants. This was without doubt the worse and dirtiest I have ever stayed in. The staff in the restaurant were a joke. I... More

Had a decent room for the price I paid. I was lucky because the original room I was allocated had some electrical problems and hence the move. Quiet as it was at the back. Quite friendly staff and the diner is basic. If these people concentrate on the general cleanliness the hotel will be rated far higher. Slightly out of... More

1st impressions of the Hotel were good, as the reception staff were very friendly. The room initially looked good value for the price paid, but closer inspection showed that the standard of cleanliness, left a lot to be desired. My wife cleaned the dust surfaces and grimy bath. It was not enough to cause a scene, and we decided that... More

We recently suffered an incident in our home and had to temporarily stay here. We spent just under 3 weeks here. We moved rooms a couple of times and to begin with it appeared to be OK, but during our time it became clear it could do so much better. We had cause to complain about the cleanliness of the... More

We headed down to Biggin Hill for a family get together, at 2 weeks notice so pretty last minute to find accommodation, my mum found this place online. We were a group of 7, from elderly to a baby. Firstly I'd like to add that whilst the review says average I think it should be good but there isn't an... More

This was a very last minuet trip, we were a little apprehensive with it being an American diner but the ratings seemed good and justifiably good the staff were very friendly and attentive, the rooms were open plan design and very comfortable. The only negative was some sort of motor running outside, but with such a good value deal could... More

I recently stayed at the Diner for one night for a 40th birthday party. The first room I was allocated smelled awful - I asked at reception who explained they have a cesspit and sometimes the smell comes up into the rooms. I was moved to a new room which did not smell but the bathroom could have been cleaner... More

Having read some of the reviews on TA, I was apprehensive about our overnight stay on 4 Jan. However everything was fine, room very clean and comfortable. The only niggles were that the bathroom radiator was scaldingly hot and there were no tea bags or spoons provided with the coffee; otherwise it was more than acceptable. Our experience in the... More