This hotel is really a 2 star hotel with 5 star prices. No value for money & No concept of service. The check in was ok. There is a bus service to take us to the rooms which are really log huts rather than any resort feel. The restaurants were also not impressive. However the gift shop is very nice... More

This was part of our 5-day "tour" through Gray Lines of Alaska. I would never stay at this hotel again. I only gave it a "2" because it was in decent shape. First, you will only stay in a new room if you're part of a tour. Otherwise, you're in the crappy rooms. Second, they were not there to pick... More

This was part of our Holland America cruise/tour. I don't know how much we paid for the room since it was part of the deal. The food was pricey but was tasty and the wait crew were attentive and cared. Our room was warm but in bad need of repairs. The Corian shower surround was coming loose from the wall.... More

We were in the Canyon lodge at the back of the main building. Rooms and lodge were beautiful. Shuttle was available to take you to the main lodge if you didn't want to hike up the hill. Rooms were very clean. We stayed here as part of a Holland American Cruise tour. Much nicer than the lodge where we stayed... More

We were on a Holland America Cruise/Tour and were there for two nights. Our room, a King suite on the 3rd floor, was beautiful, clean, and had an excellent view of the mountains. I was impressed with the whole resort. The food was good in both restaurants although expensive. We would definitely stay there again.

We stayed here as part of a Holland America Cruise-tour. Our room was in the building marked CL on the property map on their web site. Since it was part of the cruise pricing, I have no idea if we got a good deal or not, since I have no idea what we actually paid for the room. The room... More

I would like to say this is the best place to stay in the world since we won a trip there, but that would be a lie. It is just average. Rooms were clean. There is a nice river behind our building that you can walk to. I am not sure if it is worth the money, but the are... More

Room was great, very nice decor, size, and location! We enjoyed the hiking trails surrounding the chalet. Staff was friendly and helpful. Shuttle availability was great! We thoroughly enjoyed our time there.

Checked in for 2 nights on Holland tour,captured audience. Given a room in F building-nice river view-turns out the only good part. Wife attempted to take a shower-ice water then scaling-back and forth,no warning.Slight burns.Told front desk next am,said they would fix along w/no working fan or heater in bath.After breakfast checked and nothing done,said they didn't know,saw the woman... More