I would price this hotel at around £95.00 inc breakfast instead of the £110.00 we paid but overall we were quite happy with the hotel and location. While I was working locally my wife visited Kew Gardens which is literally on the doorstep. The room was comfortable but the dressing table needs replacing as the mirrored finish was damaged and... More

Bit put off by the chocolate bar wrapper in the drawer when I arrived . Then got burnt in the shower because it's not clear which way is hot and cold - no markings at all. Bed comfy but really need to check on whoever does the cleaning- very scruffy in places, Nice place but worn now. Lovely staff and... More

I stayed here whilst on a work trip in the hollyhock room. The hotel is above a pub and therefore the staff were not what you would expect in a hotel however the woman that checked us out was great and really personable and I think the manager. We ate in the restaurant and the food was good as was... More

This is a decent and clean hotel located in the upstairs of a pub. The location was good for my purposes: 2 minutes to the tube station and about 15 minutes walk to the National Archives. The room was clean and warm, somewhat worn in places but that did not bother much. Not the cheapest hotel but also not that... More

They put us in the attic somewhere, which is a lot of flights up, and with no lift and arthritic feet it was a major trial. The room was tiny, shabby, and not very clean. The restaurant downstairs is a typical pub, and was pleasant, and the location is terrific. But once was more than enough.

Went here last night to the restaurant. We should have known better when they weren't picking up the phone to see if we could book, but decided to take a chance as we'd been there for a drink a number of times - oh dear what a mistake. The restaurant manager unhelpful to say the least, in fact he was... More

One night here was enough due to the fact that the room stunk upon arrival. I actually assumed the room had just been cleaned by an over zealous cleaner with a love of bleach! Dropped our bags off and went into town. 12 hours later, when we re-entered the room the bleach smell had worn off and we were confronted... More

We stayed in the family room (Daisy) in October half term. Our immediate reaction to the room was that it was spacious and clean and we felt relaxed immediately. Unfortunately my lasting impression of the hotel will not be pleasant and will never stay there again. When I returned home I realised a small jewellery box with my diamond solitaire... More

Talking for the hotel first : Got a bed for one night there and I get a good support from the hotel team. It is ideally located in Kew, with a bus stop just at the entry and the train station a few minutes walk. I read the bad reviews on the hotel, but I say as defense that if... More