The title says it all really, this hotel is in a great location; just on the northern edge of Old Havana. Handy for most of the sights. On our first night (of a 3 night stay) the AC in our room (24) didn't work, and staff tried to convice us that this was normal - "just wait a few minutes... More

We were unable to get into the hotel we'd booked as there was some problem with the water, so we were moved to San Miguel. We initially thought we'd only stay for one night but then the management offered us the chance to stay for the full three nights we were happy to accept. This is a beautiful little hotel... More

We stayed here just one night while passing through Havana and liked it a lot. It's a relatively recent refurbishment of a fine old building, done wth tact and fidelity to the original strucure. We were upgraded to a junior suite - a spacious room in the front of the hotel, where everything worked (not always the case in Cuba...).... More

I got moved here on my first night after being told the hotel I had booked was full. This seems quite common in Havana. Room was a good size, clean, high ceilinged, two sets of doors with balconies with a great view of the castles across the harbour. Road a bit noisy outside. Breakfast uninspiring. I found the communal areas... More

The hotel is very beautiful, the high ceilings, stunning staircases and modern bathrooms. However, the pushy staff here left me with a bad taste in my mouth after my stay. There was 1 staff member who tried to charge us 2 pesos for absolutely everything, and we constantly felt we were being ripped off by this staff member. When we... More

Had a reservation at hotel Raquel, but having arrived there after 16 hours travelling were sent to the hostal San Miguel. No warm welcome here, the woman at the reception is one of the worst hotel employees I have ever experienced in my life. Got a terrible room, no view but a blind wall. Breakfast service is very slow. Furthermore... More

Stayed in this hotel on a bed and breakfast basis for 2 nights. The location was excellent for seeing the old town and the waterfront, we were literally a few minutes away from both. Breakfast was simple fare but substantial, served in the small restaurant off reception. Staff were friendly and helpful, particularly when we had some problems with the... More

I would review this hotel if they kept their reservation. Though I had made this reservation 6 weeks in advance, paid in advance and confirmed it twice, when I arrived at 2pm there was no room available for me and I was transferred to another hotel... More

We stayed here for 4 nights in mid July in a standard room (although there was an offer when I booked of a free upgrade to a suite but this was subject to availability and, of course, none was available when we arrived). The room, although slightly small, was clean, quiet and cool. The beds were comfortable. The breakfast room... More