The location is in perfect in the heart of Havana Vieja only steps from the Plaza. The hotel itself is extremely charming with the rooms surrounding a quiet courtyard. I was fortunate to get a large room at the front of the hotel with a large terrace overlooking the narrow street. All other rooms that I had seen were a... More

We had a great stay in this excellent place. It's near Playa Viella and in the centre of the city. The people are friendly, the breakfast is great. We had room 4 , nice and clean room

We arrived in Havana after a very long journey and 3 hours delay with Cubana. The receptionist told us that our room was out of order and that we would stay in another hotel far out of the city. Knowing that they practice overbooking in Cuba, I asked to see the room to see that it was out of order... More

We spent three nights here and it provided much more of an insight into what Havana is all about than one of the more modern 'glitzy' hotels that are appearing in the city. It is located in the Vieja quarter which is perhaps one of the more interesting areas with plenty to see within walking distance. The building was a... More

My Husband and I arrived at Hostal Beltran De Santa Cruz to check into the suite that we had pre-paid for over the internet. We had opted for the most expensive room...well we all like to treat ourselves! When we arrived, we handed over our voucher.The receptionist looked a bit 'shifty' whilst in conversation with her colleague about our booking,... More

The check-in process was smooth. The Bellboy assisted us with our luggage. The room was large and clean. The Director of Housekeeping was waiting for us in the room to welcome us. She gave us two bathrobes and asked if we needed anything. We thanked her and she left the room. Nice amenities were placed in the room along with... More

Straight from Europe in winter it's great to have breakfast in the patio with the flowers & parrot. Yes, things take time, but it's a holliday, ok. Not all the bread was fresh and some burned but at least they do make the effort to put it in the oven. A choice of eggs, not always what we thought we... More

We had spent the first week of our holiday at the all inclusive Blau Costa Verde and had a wonderful time and was looking forward to spending our second week in Cuba at the Beltran "boutique" Hotel. The hotel itself was very pretty and traditional. However, the first day, we had no bath towels, just hand towels. Second day we... More

We booked in advance for a dubble room in hotel Betran de Santa Cruz. Paid by creditcard, arrived on time, but never got in... While handing our papers, the man at the receptiondesk told as that due to unforseen circumstances, the room was not avalaible. The airco was broken and they were repairing it. But no problem: they had an... More