Dear Mr. / Ms.: In the first place we would like to apologize for the inconveniences during your stay; however our Meliá Santiago has always paid special attention to some of the issues mentioned in your review. Through the years our reputation has gained us outstanding awards and prestige, so there is no place for improper behaviours. Regarding the food,... More

Dear Mr. / Ms.: We have received with so much joy your review and we are extremely happy you were surprised with our hotel in the best way. Thanks for taking the time to let everyone know that in Meliá Santiago there is a first class service and a team of workers ready to help the dreams of our clients... More

Dear Mr.: It was an enormous pleasure to read your review. We will make sure every worker has the opportunity to enjoy of your kind words and beautiful description of our facility. We are glad this time you chose a contemporary hotel in Santiago and not a small pension. We are absolutely thankful for your choice and would love to... More

Dear Mr. / Ms. Considering us an excellent choice is very kind of you and at the same time it is a commitment to go on with much more energy and faith. While our guests enjoy the advantages of a genuine city, we focus on accommodating and making their stay as comfortable as possible. That is why we have displayed... More

Dear Mr. / Ms.: We are thankful for your comments regarding our hotel in general. We are very pleased you enjoyed of a nice big room to relax after the usual trips to the old town and the surroundings. We are as well glad because you could dispose of the large selection of food at breakfast while enjoying the fresh... More

Dear Mr. / Ms.: Many thanks for finding some of your precious time to write about your experience in our hotel. It was very nice to know you enjoyed of our many services. It is one of our characteristics to provide our guests with most of what they could need during their holidays. For instance, there is a bank in... More

Dear Mr. / Ms.: We are very sorry you did not like the architecture of the building, but happy you found it inside as luxurious as any other 5 stars in the world. In the first place we would like to apologize for the inconveniences you had with the service, the one upon arrival, and the other during the happy... More

Dear Mr. / Ms.: We have received with pleasure your valuable feedback concerning your stay in our hotel last February. It was very nice to hear that according to your consideration our hotel matches the quality and comfort of any other of its category in other countries. Thanks for your compliments to the buffet and its excellent choice. Thanks as... More

Dear Mr. / Ms.: It was a great pleasure to receive your review with such nice comments concerning our facilities. We are glad you could take advantage of the wonderful view of the city from your room as well as the fresh tropical atmosphere around the pool area. It was very kind of you to catalogue our hotel as the... More