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Tortuga Bay Hotel Puntacana Resort & Club Reviews, Punta Cana

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Tortuga Bay Hotel Puntacana Resort & Club

5.0 of 5
Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
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Hotel amenities
Tortuga Bay Hotel Puntacana Resort & Club
306 traveller photos
Ranked #4 of 99 hotels in Punta Cana
5.0 of 5 stars 321 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Luxury | Small Hotels
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321 reviews from our community

Traveller rating
    275
    30
    7
    5
    4
See reviews for
Families
90
 
Couples
167
 
Solo
5
 
Business
3
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worth An Annual Return”
5 of 5 stars Reviewed 18 May 2013 NEW

Tremendous experience and worth a return. 1. The arrival experience, VIP arrival, was amazing. From an individual greeting you from your exit off the plane through the handling of both luggage and immigration. 2. Villa Manager and resort staff were extremely attentive and responsive to any needs you voiced. The staff, upon request and with an associated charge, arranged for... More

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vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
20 May 2013

Dear Mr. / Mrs. Esteban, On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your... More

1 review
2 helpful votes 2 helpful votes
“Not your money worth”
3 of 5 stars Reviewed 11 May 2013 via mobile

I stayed recently at tortuga bay. The airport transfer in first class, truly VIP , however the resort itself is not worth 1000k a night. The food quality is truly terrible. Seems all frozen and defrosted . They need a quality chef with quality ingredients , the rest of the property is compleltly deserted . Lots of staff but not... More

Was this review helpful? Yes 2
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
12 May 2013

Dear Mr / Mrs.Exoticlife , Ref: Your comments 12/05/2013. We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconveniences that you have experienced. At the same time you can feel assured that your comments helped... More

Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Amazing as always!”
5 of 5 stars Reviewed 10 May 2013

Phenomenal golf, accommodations second to none. Tremendous food. Excellent! Recommend for groups, couples, and families. 3rd trip to resort and it gets better and better! Bars, spas and golf all amazing

Was this review helpful? Yes
See 2 more reviews by Michael D for Punta Cana
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
11 May 2013

Dear Mr. Michael, We appreciate your comments regarding your stay at Tortuga Bay Hotel on TripAdvisor ! It is always a pleasure to receive feedback from our guest. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives... More

Indianapolis, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pampered privacy”
5 of 5 stars Reviewed 5 May 2013

Exceptional service by the staff. Carla at the reception center was particularly helpful. Everyone made our stay so wonderful. Very peaceful time to visit - late April/early May. We look forward to our next visit.

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vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
6 May 2013

Dear Mr. / Mrs. Bob, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor It is always a pleasure to receive feedback from our guest. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously... More

Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“This Is THE Place!”
5 of 5 stars Reviewed 22 April 2013

My husband and I just returned from Tortuga Bay. This was our second visit within a 15 month period. We can't say enough wonderful things about this place. From the location to the privacy, you will enjoy every minute. We visited the spa this time, which was heaven. The one thing that separates TB from the rest is simply the... More

Was this review helpful? Yes 1
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
23 April 2013

Dear Mr. / Mrs. Rlp, We appreciate your comments regarding your stay at Tortuga Bay Hotel on TripAdvisor ! It is always a pleasure to receive feedback from our guest. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel... More

Montclair, New Jersey
2 reviews
“Laid back luxury”
4 of 5 stars Reviewed 21 April 2013

Just returned from a 6-day visit to Tortuga Bay with husband and 13-year-old daughter. The hotel is great for couples and families who want to relax, have some privacy, and don't need a lot of planned activities. We spent time at the beach, the pools and the lagoons in the eco park. The pool nearest to the Tortuga Bay villas... More

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Was this review helpful? Yes
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
23 April 2013

Dear Mr. / Mrs.Gal, We appreciate your comments regarding your stay at Tortuga Bay Hotel on TripAdvisor ! It is always a pleasure to receive feedback from our guest. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously... More

Noble, Oklahoma
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Outstanding Service. From the arrival to departure the service was top notch.”
5 of 5 stars Reviewed 18 April 2013

Our villa manager's were Laura and Giovanni, they were wonderful. My husband and I traveled with our 5 year old and they made us feel right at home. Everyone we encountered at the resort was happy to honor any request we made. The resort is so relaxing and quite, this is not a place for people that want excitement. The... More

Was this review helpful? Yes 1
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
19 April 2013

Dear Mr. / Mrs. Bob, On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay on Tripadvisor It is always a pleasure to receive positive feedback. I am delighted to read that your expectations were met or exceeded and that you will... More

New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great beaches, great resort, unbelievable staff!”
5 of 5 stars Reviewed 16 April 2013

We went to Tortuga Bay with our 20 month old son for a quick getaway and weren't sure what to expect. We read many reviews prior to going and have been to some of the best resorts in the Caribbean, so we have a high bar set for resorts. We were NOT disappointed. I can say that the rooms are... More

Was this review helpful? Yes
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
17 April 2013

Dear Mr. / Mrs. Gabriel , We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guest. I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable... More

Top Contributor
99 reviews 99 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
“A perfect LOVE nest !!”
5 of 5 stars Reviewed 14 April 2013 via mobile

For 3 years in a row I have been rating Tortuga Bay. The hotel is better every day, due to the careful eye for perfection of its owners and its service that is better and better without loosing what has made the Dominican Republic been known as the main destination in the Caribbean: The cheerfulness and spontaneity of its people.... More

Was this review helpful? Yes 1
See 3 more reviews by enriquedemarchena for Punta Cana
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
15 April 2013

Dear Mr. / Mrs. De Marchena, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guest. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel... More

miami, fl
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
“Again a near perfect experience”
5 of 5 stars Reviewed 4 April 2013

This is a long overdue review. We were there last summer for the second year in a row, and i can not emphasize enough how wonderful this place is for a family vacation. The quiet, beautiful setting, the nicely appointed villas, the fact that your yard is one of the most beautiful beaches in all the caribbean and a wpnderful... More

Was this review helpful? Yes 6
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review
4 April 2013

Dear Mr. / Mrs. Barranq On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay on Tripadvisor It is always a pleasure to receive positive feedback. I am delighted to read that your expectations were met or exceeded and that you will... More

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Hotel Summarization (Beta)

What travellers say

  • “Golf cart” (19)
  • “Cell phones” (17)
  • “Ocean front” (7)
  • “Very good” (7)
  • “Bamboo Restaurant” (6)
  • “VIP Airport Service” (5)
  • “Most beautiful” (4)
  • “Bedroom villa” (4)
  • “Very nice” (3)

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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Punta Cana | Altagracia, Higuey. Dominican Republic, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Punta Cana
#4 On the Beach Hotels in Punta Cana
#5 Family Hotels in Punta Cana
#9 Romantic Hotels in Punta Cana
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Tortuga Bay
Tortuga Bay Hotel

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Tortuga Bay Hotel Puntacana Resort & Club
Punta Cana Altagracia, Higuey. Dominican Republic
Punta Cana
Dominican Republic
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