This is designed to be a comprehensive review of the Catolina Royal hotel - the good, the bad and the ugly. My husband and I stayed here, for 2 weeks, in January 2012 and we have set out review on each aspect of the holiday, below.
The Hotel and Grounds:
The Royal side is adults only and is definitely the...
More
Lovely hotel, lovely grounds, lovely staff ... shame about the food.
We paid our first visit to the Dominican Republic recently and generally enjoyed our stay, but the food was nowhere near the four Ts rating that Thomson award it or the five stars that some companies profer.
It's sad because the a la carte restaurant at the Royal could...
More
Dear Guest,
Thank you for choosing Catalonia Royal for your first visit to the Dominican Republic.
We are glad you found our Resort to be lovely and accommodating for your holidays.
We appreciate your feedback about our restaurants, and we apologize for the discontent presented, with your opinion we improve our service. We would love to welcome you back to...
More
My husband and I stayed at CRB from February 1st to the 8th. Before I get into more detail I would like to state this resort met all our needs, was exactly as represented, and we would easily consider a return trip.
The resort grounds are stunning although some vegetation requires a few more years to mature. The rooms were...
More
Dear Guest,
We are delighted to receive your review on TripAdvisor, what a joy to know you are considering returning to our Resort for a future vacation stay.
It is our goal to exceed your expectations, with your comment we are aware we have accomplished to provide an excellent service for you. Thank you for your valuable recommendation.
Please know...
More
Reading the reviews before our trip I had trouble understanding how the reviews could be so varied. Having been to the resort I can now understand. Parts of our time (1/12 thru 1/20/12) there were absolutely fabulous and other parts left us scratching our heads and chuckling to ourselves.
The front desk staff was great. We had emailed asking for...
More
Dear Guest,
We would like to thank you for your feedback, your comments and opinion is very important for us.
Your comment on our reception and bellboy staff is very flattering; your best impression of our service standard is exactly what we strive for. It’s always our pleasure to provide a special treat to our guests.
Again we appreciate your...
More
Upon arriving at the hotel a readily available amount of friendly staff greet and meet you with cocktails, similarly once you have attained your room key a bell boy service will drop you off at your villa - once there your luggage will follow as it is a country where tipping is expected a couple of dollars for a tip...
More
Dear Guest,
First of all thank you for posting a wonderful comment, and for the excellent score of our services. We are enchanted to know you have been impressed from beginning to end. Thank you for your wonderful comment about our staff, we look forward to welcoming you back again.
Kindest regards.
Josep Castellnou
General Manager
More
We were at this resort the last wk in Jan '12 and had a great time! The staff was very friendly and helpful, the place is immaculately clean and well kept. We were very satisfied with our accomodation and most of the meals. We were not very fussy on the Italian restaurant but the rest were fine. The beach isn't...
More
Dear Guest,
Thank you for your comment on TripAdvisor; it’s a pleasure to know you were satisfied with our services and accommodations. We will be delighted to welcome you back in the future.
Warmest regards.
Josep Castellnou
General Manager
More
I came to the Royal Catalonia Bavaro and was greeted by Andres Almonte. His character and attitude is what sets him above the rest. He greeted us with a huge smile and let us know he was happy we were here. When ever we needed directions, translations, recommendations Andres had the answer. He was educated in America and speaks English...
More
Dear Guest,
We are pleased to receive your excellent comment on Trip Advisor.
Thank you for giving us a perfect score and for considering returning soon to Catalonia Royal Bavaro.
Please know it was Andres pleasure to provide such a wonderful service, to make your stay unforgettable. We will make sure he receives your compliments.
Best regards.
Josep Castellnou
General...
More
For our babymoon we went to the Dominican republic, to the Catalonia Bavaro Royal Resort
We chose an 'adult only' hotel, since we didn't want to be surrounded by loud families & stupid animation.
It was an all inclusive formula, something that I have never done before, because I like to organise everything myself & because it usually stands for...
More
Dear Guest,
Thank you for posting your review.
What a pleasure to read our service standards and ambiance was exactly what you were looking for a successful and enjoyable vacation stay. Thank you for choosing us.
We are content you enjoyed our relax environment and restaurants. We look forward to welcoming you back to our Paradise in the near future....
More
My girlfriend spent so much time researching resorts before we decided on the Royal Catalonia Bavaro, and then after booking we kept reading the reviews. If you read enough of the negative reviews on any resort you start to doubt your decision, and I admit before leaving I was concerned. After returning I have to say this resort exceeded all...
More
Dear Guest,
What a delight to receive your amazing comment and valuable 5 star score on Trip Advisor.
Thank you for your great and honest review about our different areas and services. It was a pleasure to welcome you.
We are delighted to know we have become one of your favorites Resorts in the Caribbean. We look forward to your...
More
This resort is a delight. My wife and I had returned to one of our favorite places in the D.R. Catalonia Bavaro, when we were bumped to their sister resort The Royal. The check-in process was very very smooth (remember to ask them about beach towels) and the staff made the whole process work. A nice cold drink met us...
More
Dear Guest,
First of all thank you for posting your comment; we always look forward to receive our guests review.
Thank you for choosing us, your comment shows us we have accomplished to provide a smooth and wonderful vacation from beginning to end.
We are glad you enjoyed the best of both worlds thanks to our Resorts services. It was...
More
2,211 Reviews
1,357 Reviews
4,608 Reviews
