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About

#2 of 4 all-inclusives in Ocho Rios
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Free airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Boating
Diving
Snorkelling
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Salon
Waxing services
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Quiet
Languages Spoken
English
4.5
4.5 of 5 bubbles5,191 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Couples Sans Souci boasts an array of amenities that garner frequent praise, with guests enjoying its spacious rooms, diverse dining options, and a plethora of engaging activities, despite occasional service hiccups. The hotel's atmosphere strikes a balance between lively entertainment and serene tranquility, wrapped in traditional charm. While the cleanliness of the hotel is consistently lauded, opinions on value are split, with some guests feeling the romantic setting doesn't fully justify the cost. The location offers stunning views and a peaceful ambiance, although some guests have noted room maintenance could be improved. Service experiences vary, with reports of both exceptional and lackluster interactions.
Location
Picturesque
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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5,191Reviews770Q+A100Room tips
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RS001 wrote a review Yesterday
Newcatle upon Tyne29 contributions27 helpful votes
+1
Had a fantastic week at San Souci. Stayed in a spacious ocean suite in Block G which was comfortable and cleaned daily with a large balcony. There are stairs so you get a good workout which works off the all inclusive and you walk through wonderful gardens and vistas. Lunch at the beach bar was great so close to the shore and the fish tacos was very tasty. Our favourite restaurant was the Casanova. All the staff are amazing and very friendly. Premier spirits are available but you need to specify the brand when asking for your drink. We would definitely stay again.
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Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Linda D wrote a review Sep 2022
Smyrna, Tennessee6 contributions15 helpful votes
Hotel's Favourite
The BEST All-Inclusive we have been to so far- All excursions and water toys are included. The resort is small enough to feel completely intimate but large enough to have your own space and join in the fun and activities if you choose. The food was incredible, and there are not enough words to properly compliment the staff! I know I will miss some names as I tried to keep notes as we went along but to all of you- THANK YOU for making out 25th as memorable as possible- Irie; One Love to all- Mickhugh, Ashley, Austin, Kayon, Turdy-Ann, Sanya, Sandy, Sayon, Alex, Romar, Teneel, Anthony, Daine, Herde, Michael and Shelton... (please excuse if I did not mention your name) We will be back and hope to see you all again.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: The main rooms were being renovated and we had the ocean view rooms- Amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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CGW wrote a review Mar 17
1 contribution
Top notch from start to finish. Service was excellent! We had a water view room and the accommodations were always clean and spotless. The entertainment was nice and we also loved the variety of food options available. Will return!
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Review collected in partnership with this hotel
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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thelaj wrote a review Mar 14
Manchester, United Kingdom8 contributions8 helpful votes
Context Couple in 30s travelling from UK with TUI in March 2024 for 7 nights. Have travelled to similar resorts all over the world. Headline A beautiful resort with incredible location, that’s let down by its customer service, food/beverage and entertainment offering if you’re under 50. Good * The resort’s location, nestled in a bay and building into the cliffs affords a beautiful backdrop and many photo opps. Sitting right by the ocean with a drink or snack was about as idyllic as it gets. * The building style, planting, maintenance, and cleanliness were all excellent. With only 150 rooms it never felt crowded, there was always somewhere to sit and service was generally prompt. * The room was good - a nice size, very clean, good bathroom. Be aware that the terrace/balcony for the “Beachfront Ocean Suite” is very small with only a table and two chairs without footrests. Bad * This isn’t reflected in the score, but be aware it is a 2 hour transfer from Montego Bay airport, and overall it took 4 hours from landing to the resort. * The check-in process could be better - it’s very DIY with minimal help or guidance given. I would expect better orientation, but set the tone for service here which is “don’t ask, don’t get”. * Service was “mixed” at best, ranging from unresponsive and mute, to somewhat helpful and bright. We noticed that the older staff were better in this respect. This was the case everywhere we went: every bar, restaurant, and cafe. I only had my glass proactively refilled once, at Casanova. To be clear, I’m not talking about “laid back” (which I was expecting) but the sense of being an in conscience to the staff for basic requests. * The resort is clearly geared to Americans, which is reflected in the service style, food and entertainment offerings. That’s no bad thing, but is culturally different from Europeans, and at the cost of the resort feeling Jamaican. * The food was poor, with the breakfast being best and evening meals being the worst. Simply, I felt the ingredients and range were poor with too many illogical offerings (two pasta dishes - why?). There is a tuna nicoise wrap that was not available despite asking every day. The room service hamburger was one of the worst I’ve ever had. Some items such as the snapper sandwich and prawn pizza were pretty good. * The drinks were average, using a QR code instead of physical menu. There was only one beer (Red Stripe) available, and the sparkling wine (not Champagne) similar to a GBP7 supermarket offering. * There are two gala nights per week, when most/all other bars and restaurants are closed. This is too many for a resort this size. * This one is taste-dependent, but the entertainment is highly focused on older visitors with cruise-ship type cabaret acts. These are good performers but I’ve heard the same 1970s songs 3 or 4 times. * This isn’t reflected in the score, but our choice of room - “Beachfront Suite” on the second floor of B block was not ideal for us. Although the view is beautiful, the entertainment and galas are right outside. On these nights, you have no choice but to listen to the music as loud as if you are outside because the doors and windows do not seal. If I were going again, I would choose Block E overlooking the bay and up in the cliffs. * I understand that the resort is small, but there isn’t enough to do - or places to be - before 5.00pm. Only the beach and pool bar are open, and the coffee shop is empty and without character. A good inside/outside lounge would be perfect - the Balloon Bar would be ideal for this. Likes * Room has an effective steam iron and ironing board. * Room has an effective mini-fridge. * Wi-fi speeds were pretty good and accessible even on the beach. * We received an insulated lunch pack for our drive to the airport. * The bartender at the Couples airport lounge was great, and probably the best service from anyone during our trip. * Refillable water bottles and water machines - nice reduction in single-use plastics. * Room air conditioning very effective. * The water sports team and boat guys were great. * The mini-bar customisation was good, and generally was fulfilled every day. * No upsell from staff or vendors, a simple “no” was sufficient. * We read many reviews talking about the many steps. Yes, there are steps but they are not tough unless you are infirm in some way. * Check out the pool at the back of A block - there’s some interesting wildlife including so many turtles that will swim up to you, a parrot, and interesting birds. It’s great that they have this space for guests. * There are plenty of US power sockets in the room, and a bedside alarm with USB A and C outlets (it doesn’t play music from your device). * The Martini Bar, on a small rock outcropping is beautiful and probably the best drinks on the resort, but is sadly only open a few hours in the evening. Make sure to try it. Gripes * No separate hair conditioner in the bathroom. * Room TV did not work with my Roku streaming stick. * No mojitos at the beach bar in Jamaica - really?! * No snacks or sweets or non-coffee beverages readily available. * No beach towels - they are the same as your bathroom towels. * The TV signal was very bad, basically unwatchable. * The mainly Americans in the pool bar with their Stanley Cups were not a patch on Mexico but just be aware that they are here, and they are playing Marco Polo loudly at times. * One day, our room block and nearby toilets lost all water for several hours. I notified the maintenance team but didn’t have any response directly, via any staff, or in a notice board. I understand that these things happen, but better communication is needed at a “5 star resort” when you can’t use the toilet or wash your hands.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: The airport transfer at least 1 hour 50 minutes without traffic. You could wait a further 30...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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rich c wrote a review Mar 11
12 contributions3 helpful votes
Resort was very well organized. Very friendly staff, first time on an an Au Natural Beach but the experience was great ended up there all 5 days. Lots of stairs at resort had an awesome time. Staff was always on point to help but you probably wont have to ask.
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Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark S wrote a review Mar 11
1 contribution
+1
Fabulous resort with the most lovely local staff , they are what makes this place very special. I echo the sentiments of the other reviewers , they can't do enough for you , memorable stay, beautiful food, beautiful, apartment, swim up pool , mineral pool, water sports and thanks to Michael for the Hobie Cat lesson , what a great experience with a jumping Marlin and Stingray to boot ! Lots of steps as built on a hill and would not suit everyone . Super professional entertainment every night , Dunn's River Waterfall climb a must do excursion as is the bamboo river raft trip on White River which are both not far away . Jamaica is a beautiful relaxed and welcoming country , Yeah Mon , One Love to all the staff , thank you and will be back !
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Lots of steps , would not suit anyone who is more elderly or frail. The Tower Isle resort...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Austin W wrote a review Mar 6
1 contribution1 helpful vote
This resort was amazing. We wanted a more quiet and romantic spot for our honeymoon and CSS delivered. From the clean rooms, beautiful beach view, delicious meals, friendly staff, it all made our honeymoon better than we could’ve imagined. Definitely recommend booking with Ruth DeMuth through TripGuy.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Coastal46582936035 wrote a review Mar 6
1 contribution1 helpful vote
Staff was very friendly and helpful, the grounds and rooms are beautiful and clean, food was delicious and all of the included extras really added to the feeling of a relaxing vacation! There was never a struggle to find seating at any of the beaches or pools, and the extra evening events and entertainment were great.
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Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Angela e wrote a review Mar 5
Strood, United Kingdom13 contributions9 helpful votes
+1
If you want to relax, away from the big complexes and experience great service, great people and facilities this is the place....if you are expecting a noisy bustly holiday choose something else. We had an amazing time loving every day,,will definitely be back
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Frank W wrote a review Mar 3
Burke, Virginia2 contributions
In December 2023, my wife and I made our third visit to CSS. We love this resort and looked forward to spending time at Sunset Beach. On the day of our arrival, we joined another couple in the shuttle bus from the airport to the resort. About 30 minutes from the resort, our shuttle bus rammed another car and several of us were injured. After going to the hospital and police station, we finally arrive at CSS eight hours late. We were sore and slow for most of our time during our stay. Dozens of couples at the resort heard about our accident, and the first thing they asked us was: "What is Couples doing for you to make this right?" We were not immediately able to provide them an answer. The day before we left, we met with the General Manager, Pierre Battaglia. He informed us that the next time we visit, our trip will be free. We were delighted by the way the GM of CSS tried to mitigate our pain and suffering! However, about a month after we arrived home, in an effort to confirm how we are to redeem the free trip through Couples' insurance broker (FFK), we found out that Pierre Battaglia reneged on his gift. He told me that my wife and I both "misinterpreted" him. We still recommend Couples Sans Souci as a great place for a vacation. The only point of my post is for the reader to beware of what the CSS General Manager, Pierre Battaglia, tells you, because we found out that he can not be trusted. Also, we have a new answer for those who ask us what Couples has done for us to make things right after we were injured in a shuttle bus crash: Nothing.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Gordon, Marketing at Couples Sans Souci
Responded 1 week ago
Dear frankwV6274OU, Thank you for choosing to return to Couples Sans Souci once again for your Jamaican vacation. We deeply regret the unforeseen circumstances at the start of your holiday and are grateful that you were able to enjoy the latter part of your visit. Your safety and well being are of utmost importance to us, and we are truly sorry for the discomfort your experienced as a result of the accident. The matter is still being addressed with our brokers and while we provided you with the written instructions on the process that we are guided by, we apologize for any miscommunication that may have occurred regarding expected compensation. We trust that you have both fully recovered and appreciate that you will still recommend our resorts as a great place to holiday. Our representatives remain committed to working with our partners to resolve this for you. We look forward to the opportunity to welcome you back on a future visit. Regards, Couples Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$685 - C$937 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
couples sans souci hotel ocho rios, couples san souci, couples sans souci ocho rios
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Couples Sans Souci - UPDATED 2024 Prices, Reviews & Photos (Ocho Rios, Jamaica) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Couples Sans Souci
Which popular attractions are close to Couples Sans Souci?
Nearby attractions include Dunn's River Falls and Park (7.0 km), Kool Jamaica Tours (3.0 km), and Blue Hole (5.5 km).
What are some of the property amenities at Couples Sans Souci?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Couples Sans Souci?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Couples Sans Souci?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Couples Sans Souci?
Yes, free parking is available to guests.
What are some restaurants close to Couples Sans Souci?
Conveniently located restaurants include Juici-Beef Patties, PG’S Toscanini Restaurant, and Miss T's Kitchen.
Are there opportunities to exercise at Couples Sans Souci?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Couples Sans Souci have an airport shuttle?
Yes, Couples Sans Souci offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Couples Sans Souci have airport transportation?
Yes, Couples Sans Souci offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Couples Sans Souci?
Yes, dry cleaning and laundry service are offered to guests.
Does Couples Sans Souci offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.