We got into San Juan @ 1:30 in the afternoon after traveling since 8:30pm the night before. Check is usually 4pm, but they had us in our room within 15 minutes, even though there were other people waiting for their rooms. Then 2 nights into our stay my foot, which had acted up from a reoccurring injury, was really reacting... More

This resort was absolutely beautiful and the staff were very accomodating! Great location and beautiful views! Exactly what we were looking for. We also got the breakfast included in our stay and it was so worth it.

This is a very nice resort style hotel. It is on a very nice beach. All of the employees are very nice and attentive. The resort fee does include welcome drinks, 4 bottles of water daily, chairs and umbrellas for the beach, etc.. Take advantage of the happy hour at the waterside bar. There is an activities desk to coordinate... More

My new wife and I stayed at 3 different hotels in PR for our honeymoon. This was by far the best one. The made special accommodations for us as we are newly married. Emmanuel Martinez, the front desk assistant was great. We will definitely be back to this hotel. Great room service (food was beyond hotel food, almost authentic) Ocean... More

Overall we were very pleased with this hotel. Rooms were clean, halls were quiet at night and beach/pool area was beautiful. Bathrooms are a bit small making it difficult for two people to be in it at once. The maid staff didn't get to our room to clean it till after 5 one day. Since we were getting ready for... More

Stephanie made our trip! We were not able to get to our Aruba vacation, and Marriott worked with us to get to Puerto Rico instead. What a magical experience! Stephanie made us feel welcome, checked us in right away and even sent us a welcome basket! Her customer service was simply incredible! She truly lives hospitality and we will definitely... More

This hotel has an outstanding location in the San Juan Condado area, a great lobby, awesome ocean views, and great staff yet the rooms are old and tired looking, the rugs are awful and I did not appreciate the dust and humidity/mildew smell in Room 615.

We stayed here for 4 nights at the end of May/Beginning of June. Our overall experience was great but here are the breakdown. -Easy to get to from airport. It is about 10-15minutes (depending on traffic) and cost $20 cab ride -Lots of restaurants/bars in the surrounding area, easy walk to "the other side" aka Caribe Hilton area -There is... More

Just arrived back home in Miami from my first trip to Puerto Rico, where we had a 5-night stay at this hotel. My husband, toddler, and I were in desperate need of some overdue downtime and this place did not disappoint. Above all, the employees are incredibly friendly and helpful. The staff aren't overly perky, not in your face, but... More