My family and I booked this last minute trip about a month before Christmas, so as expected many hotels were booked up. The Conrad was one of our best available options, so we took it. However, as clean and comfortable as the property was, I think I'd opt for another hotel for future SJ visits. The hotel has two buildings... More

I stayed here back in December 2010/ January 2011 for a 10 day stretch and besides the nice clean modern room I had a horrible experience! WAY overpriced at $300 + a night with taxes and fees plus the service was horrible at the front desk. They double billed my stay ($3000 x 2!) and weren't able to return the... More

It consists of 2 buildings, one in front of the door. Just renovated, very modern. Not a 5 star like they claim. Very nice pools, in the Condado area, close to El viejo San Juan Vey limited area to public beach. Nice views, beach breeze and good ambiance. It has a new Dennis 24 hours open on lobby of one... More

First I would like to say that the hotel is clean (at least my room was) but It's way overpriced and the staff is extremely rude. I try to stay exclusively at Hilton brand hotels whenever I travel and my advice to Hilton would be to retrain this hotel's staff. First the false advertisement: Although this is a beach front... More

My review is super late but I wanted to write anyway. We used the Conrad San Juan as our home base for our destination wedding. We had 100 guests who all stood at the property with us. The contract process was easy although you do have to chase down your sales person at times. It was easy to add rooms... More

The room was great. Private balcony with ocean view. Could hear the ocean throughout the night. The service was just okay. Areas where they met expectation: (1) The room was sufficiently cleaned in a timely manner. (2) The front desk and lobby personnel were polite and courteous. (3) The associates at the desk to help plan excursions were friendly and... More

Our eagerly awaited six-day holiday in San Juan was nearly ruined by staying at the Conrad. It wasn't the price (which was allegedly lower than average for the season because of a package deal), nor the poorly designed room (one of those inexplicably stupid design choices that put the closet IN the bathroom), nor even the joke of a beach... More

Stayed 5 nights but even though we told them 5 times the air conditioning was not working they didn't fix it. We did get 2 free bottles of water each day and wonder if that was to make up for the room being warm. The first night the a/c made a loud thump every 20-30 minutes and scared the heck... More

We stayed at the hotel mainly because it was advertised that the hotel provided (and I quote) "A Beachfront Paradise Right at Your Doorstep". Instead, the beach was the size of a large sandbox facing a noisey highway. It was terrible. There were no waves, it was small, dirty, noisey and rocky. Coming to Puerto Rico for a beach vacation... More