outstanding location in old san juan. basic,clean, outstanding and helpful staff. handy basic continental breakfast. accommodation for brief baggage storage on departure (chained bags together and gave you claim ticket.) fully intend to vist this hotel again. More

We just got back from our wonderful second stay at Hotel Milano. This is an upscale and affordable,comfortable and charming hotel in the best area of old San Juan. The hotel is situated in one of old San Juan's landmark buildings. The staff is extremely courteous, professional, and efficient. Owner Pepin is always available and the go to person if... More

Stayed at the Milano post cruise for the fifth or sixth time. Nothing has changed, it's still basic, clean, excellent staff, and great value for money in the old part of San Juan. This time we changed from a front queen room which can be a bit noisy at times to a rear queen room and heard absolutely nothing and... More

We got our agent to book Hotel Milano for 1 night at $120 US before our 7 day Caribbean cruise. I picked this hotel because it appeared to be central and in prime location of old San Juan. We arrived at the Hotel Milano on November 4th at 11:00 p.m. Check-in was very slow because the computer was down. Our... More

This hotel won't work for everyone but it was perfect for us for a 1 night pre-cruise destination. The location is perfect as everything in OSJ is walkable. The service was good the location was perfect and yes there was street noise and music into the AM hours even on the top floor but I didn't lose sleep however my... More

We have been to San Juan on three separate occasions and this is the first time we stayed at this hotel. Location was excellent. All the staff was courteous and very helpful with choices of where to eat. We will stay here again. More

Stayed at the Milano before a cruise in October 2011. Exellent location, staff was extrememly friendly and the hotel was within walking distance of the Carnival Victory. The room was very clean. We have booked reviews as a result of tripadvisor before. Once again, trip advisor came through. More

Absolutely the most wonderful hotel we have stayed at in a long, long time. Very clean, very comfortable very accommodating. The very air is full of the spirit of Old San Juan. The location allowed walking to every site we planned to visit, all of the forts, the square, and just walking for walking sake! The staff was knowledgeable and... More

My husband and I stayed there and at 3:00AM the toilet from the the upstairs bathroom started to leak (or poor) into our bathroom. When I called the front desk the guy on duty said there was no one else there and he would let the daytime guy know. That morning, I had to walk down to the main desk,... More