I have mixed emotions about this hotel. Beware of hidden fees and Puerto Rico's hotel tax is extreme! I stayed in a room with a balcony on the 4th floor that over looked a wallgreens. I requested a room on a higher floor prior to my arrival and my request was not accomadated. also, the walls are very thin so... More

Beginning with the front desk they where nice and helpful in all shifts, Myrna , Ricardo and the other one (sorry I don't remember his name) The Hotel is modern and very clean, the room was perfectly clean, and the breakfast was very good, waffles, french toast, cereals, scramble eggs, coffe, juice, pastries, and much more, everything GOOD!!! Sandra Portalatin

My wife and I stayed in 6 nights from April 28 to May 4. The hotel is in the process of being renovated. The breakfast is a very good free hotel breakfast. I agree with others who have commented on the friendly staff. The pool is small and what appears to be a hot tub is actually a wading pool... More

The front desk staff were very friendly and helpful especially Myrna. I appreciate her giving us her insight and suggestions on were to go to eat and get around Old San Juan. The lobby and outside of the hotel were very nice but I was disappointted with the up keep of the room. And the tv lost signal on most... More

We stayed at this hotel on the day before our cruise. Most of the taxi drivers do not know where it is but if you tell them it used to be the Diamond Palace, they'll know it right away. When I told our taxi driver Diamond Palace he said right away "Oh, the Condado Dump". Apparently this is what the... More

I stayed at this hotel from 4/11-4/15 in celebration of my birthday. Upon entering, I was greeted with smiles and pleasantries...which continued throughout my stay. My booking agent had informed them about it being my bday, so I was upgraded to a suite; but about the hotel itself. It stayed immaculate, the courtesy breakfast was tasty with lots to choose... More

Upcharged us for our booked in advanced rooms. They do not have pillow top beds as advertised. They do not have room safes as advertised. If you enjoy other people's hair in your shower, then stay here. Hair and ring around the tub indicated that it hadn't been cleaned in a while. Gave us a room that was occupied. Made... More

Clean, comfy, good location, good price-nice shampoo plenty of tv channels in English and Spanish - nearby restaurants-parking and easy taxi service-basic help your self breakfast to get the day started

This hotel has so much potential. First, it has a pretty good location. A nice beach area is a block away; there are plenty of bars, and restaurants in a close proximity; Walgreens for your miscellaneous needs across the street. We were able to upgrade to a suite for a reasonable price and The view from our Ocean View room... More