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BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5
55 Ave. Condado, San Juan 00908, Puerto Rico (Formerly Diamond Palace )
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BEST WESTERN PLUS Condado Palm Inn & Suites
Ranked #10 of 44 hotels in San Juan
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45 reviews from our community

    Trip type
Traveller rating
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    18
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    2
    1
Date Rating
Charlotte, North Carolina
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

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NewYork
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 May 2013 NEW

I have mixed emotions about this hotel. Beware of hidden fees and Puerto Rico's hotel tax is extreme! I stayed in a room with a balcony on the 4th floor that over looked a wallgreens. I requested a room on a higher floor prior to my arrival and my request was not accomadated. also, the walls are very thin so... More

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Lakeland, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

Beginning with the front desk they where nice and helpful in all shifts, Myrna , Ricardo and the other one (sorry I don't remember his name) The Hotel is modern and very clean, the room was perfectly clean, and the breakfast was very good, waffles, french toast, cereals, scramble eggs, coffe, juice, pastries, and much more, everything GOOD!!! Sandra Portalatin

Was this review helpful? Yes 1
Wisconsin
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013

My wife and I stayed in 6 nights from April 28 to May 4. The hotel is in the process of being renovated. The breakfast is a very good free hotel breakfast. I agree with others who have commented on the friendly staff. The pool is small and what appears to be a hot tub is actually a wading pool... More

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See 2 more reviews by Viroquaboy for San Juan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 11 May 2013 via mobile

The front desk staff were very friendly and helpful especially Myrna. I appreciate her giving us her insight and suggestions on were to go to eat and get around Old San Juan. The lobby and outside of the hotel were very nice but I was disappointted with the up keep of the room. And the tv lost signal on most... More

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MiguelRivasCondado, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
14 May 2013

MsWalker703, I hope all is well with you. Thank you for providing us with feedback on your recent stay. I am so sorry to hear you did not enjoy your recent stay. The hot tub part was an information error on the website that we fixed (it’s actually a Kid’s Pool, but this change took some time to reflect on... More

Brampton, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2013

We stayed at this hotel on the day before our cruise. Most of the taxi drivers do not know where it is but if you tell them it used to be the Diamond Palace, they'll know it right away. When I told our taxi driver Diamond Palace he said right away "Oh, the Condado Dump". Apparently this is what the... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013 via mobile

I stayed at this hotel from 4/11-4/15 in celebration of my birthday. Upon entering, I was greeted with smiles and pleasantries...which continued throughout my stay. My booking agent had informed them about it being my bday, so I was upgraded to a suite; but about the hotel itself. It stayed immaculate, the courtesy breakfast was tasty with lots to choose... More

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See 3 more reviews by Phoenix1908 for San Juan
Aurora, Colorado
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 7 May 2013

Upcharged us for our booked in advanced rooms. They do not have pillow top beds as advertised. They do not have room safes as advertised. If you enjoy other people's hair in your shower, then stay here. Hair and ring around the tub indicated that it hadn't been cleaned in a while. Gave us a room that was occupied. Made... More

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MiguelRivasCondado, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review
8 May 2013

Dear FMCAT: Please accept my most sincere apologies for the service issues that affected your stay at our Hotel. We take pride on managing The Condado Palm and delivering service that exceeds the industry norms. It was disheartening to learn that this was not the case during your stay. l will like the opportunity to personally apologize and discuss these... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 7 May 2013

Clean, comfy, good location, good price-nice shampoo plenty of tv channels in English and Spanish - nearby restaurants-parking and easy taxi service-basic help your self breakfast to get the day started

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Worthington, Ohio, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 7 May 2013

This hotel has so much potential. First, it has a pretty good location. A nice beach area is a block away; there are plenty of bars, and restaurants in a close proximity; Walgreens for your miscellaneous needs across the street. We were able to upgrade to a suite for a reasonable price and The view from our Ocean View room... More

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See 2 more reviews by Gabe T for San Juan
 
 
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Address: 55 Ave. Condado, San Juan 00908, Puerto Rico (Formerly Diamond Palace )
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Beach Free High-Speed Internet Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotels in San Juan
#7 Business Hotels in San Juan
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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BEST WESTERN PLUS Condado Palm Inn & Suites
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