I travel to San Juan quite a lot, I'd say this property is similar to a simple business person's hotel, sort of like a basic Day's Inn kind of place. Yes, the hallway carpets need to be replaced but my room was perfectly clean, housekeeping was great and I felt safe at all times (I'm a woman traveling solo). I...
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On behalf of the entire staff and personally myself I wanted to let you know how delighted we are of receiving your kind words and how you enjoyed your recent stay with us. We are working very hard to keep the hotel in mint condition and your comments are a result of it.
It will be a pleasure to receive...
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The hotel is affordable and it is walking distance to the beach. The area around the hotel itself is so so and I was a little weary at nights. I stayed there by myself and it was ok but if I came with my daughter I would pay more and stay at the Hilton that is right on the beach....
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Thank you for taking time to tell us about your experience at our hotel. I am very sorry to hear that one of our female guest service assistants was unpleasant with you. We will be addressing this matter since this is inappropiate behavior. Also the security of our guests is of utmost importance, so strangers are not allowed on premises....
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I don't like being negative, but unfortunately I have to agree with alot of these reviews. I am noticing that the same complaint has continued over a few years. To start on a positive note, we thought the upstairs rooftop breakfast area was the best. I found the food was not bad, the view was really nice, and it seemed...
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Dear September Newlywed,
Thank you for taking time to tell us about your experience at our hotel. It is beneficial to hear from our guests and receive their valuable feedback. We are glad to know that you were very satisfied with our staff attention as well as the breakfast and some of our services. On the other hand, we are...
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My visit to San Juan, Puerto Rico was great! My best friend and I stay there for one week and the staff at Quality Inn El Portal are amazing! Miguel, Lee, Sidmarie, everyone was fantastic!!! We didnt have to rent a car because we were walking distance from just about everything. I am currently planning another visit Dec 1st and...
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The location is good near Condado area restaurants, pubs and casinos. The beach is a few blocks away. The place is safe. The breakfast is very simple, in an open area where you can not stay when it rains. The hallways are noisy. Only recommended for low budget travellers.
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Hola yorugua. Thank you for sharing your experience at Quality Inn El Portal. We apologize if our property didn't fully meet your expectations. Please rest assured that your comments will be taken into consideration. Hope you can give us another opportunity in the near future.
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The breakfast room was on the roof top terrace with an awesome view and cooling breeze. The building was older, but very clean and well maintained. The staff was helpful and was willing to give advice on site seeing. The hotel was maybe four or five blocks from the beach, but definitely not a long walk. Parking was a pain....
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Saludos! We appreciate very much your comments about your recent stay at Quality Inn El Portal.
Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts and...
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Very convenient to airport and Old San Juan.
We took the bus (bring quarters, no dollar bills-- 75c per person) to Old San Juan. There is no need to rent a car.
This hotel is a short walk (close) to the beach
Continental breakfast kept us full. Never had breakfast outdoors, very nice and very picturesque bring your camera.
We...
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Thank you, Mr. Ring, for taking time to share your experience at the hotel. It is good to know that you and your family enjoy your time with us. We look forward to serving you again in the near future.
Sincerely,
Miguel Rios
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My husband and I stayed here for 2 out of our 10 nights in Puerto Rico. It wasn't far from the airport, and we got a good deal on Priceline.
Pro's:
The staff here was phenomenal. Everyone was so friendly...I wish I could remember the name of the man who was working the front desk the evening of June 22nd,...
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Thank you for taking time to tell us about your experience at our hotel. It is beneficial to hear from our guests and receive their valuable feedback. We are glad to know that you were very satisfied with our staff attention as well as the breakfast and some of our services. On the other hand we are very sorry that...
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My wife and I spent the first two nights and the last night of our marvelous, first time, (nine-day) Puerto Rican vacation at this facility. The price of the room was certainly reasonable. Located just off Expressway 26 in the very pleasant Condado District it was only an 8-10 min. ride from the airport in light traffic. And, it’s just...
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Dear Sue and Jim,
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words on how you enjoy your stay at Quality Inn El Portal. We're committed to total guest satisfaction and we look forward to your next visit.
Saludos!
Miguel Rios
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I wasn't expecting much when making this reservation, and still ended up being dissappointed. I agree with a previous reviewer that this Quality Inn lacks quality. The one positive I can list if the free buffet breakfast everywhere, which included more than danishes and juice. There are mini waffles, sausages, crossaints, etc. Do take advantage of this. Other than this...
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Dear MarylandLadyBug,
I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously. Please be assured that the issues you have raised have been addressed and the appropiate action has been taken. Please accept my sincere apologies for these inconveniences and we hope you give us another...
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