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All 4 East End hotels »

Sugar Bay Resort & Spa

4.0 of 5
6500 Estate Smith Bay, 00802, St. Thomas
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Ranked #1 of 4 hotels in East End
3.5 of 5 stars 1480 Reviews
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1,480 reviews from our community

What travellers say about this hotel
  • Manor house(41)
  • Very nice(35)
  • Breakfast buffet(30)
  • Pool area(30)
  • Ocean views(29)
  • ST THOMAS(28)
  • Great time(24)
  • Front desk staff(10)
  • Turtle Rock(9)
  • Clean air rooms(6)
Traveller rating
    335
    489
    236
    224
    196
Only show reviews for Family (259) | Couples (526) | Business (50)
Date Rating
parallellines
new york, ny
1 review
5 of 5 stars Reviewed 18 February 2012 NEW

My husband and I just returned from a 5 day trip to St. Thomas--our first time to the USVI. The resort was wonderful--we did not have a single concern, complaint, or problem the whole time. Everything was perfect. We decided on the all-inclusive package: it was a good deal, and we were in the mood for a low-hassle, chill-out vacation. This property is great. Everyone on staff was very nice, helpful and friendly, our room... More

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cocodoo
philadelphia
Senior Reviewer
6 reviews
2 helpful votes
5 of 5 stars Reviewed 17 February 2012 NEW

This Resort has it all Location - close to Red Hook ( ferry to St. John and many nice restaurants) close to Sapphire Marina ( fishing trips and tours of British Virgin Islands) Location means money saved on cost of taxis Views- Breathtaking (you can see St John and Tortola and many other Islands) Friendly Staff - courteous and polite ( in my opinion the staff friendliness is most important this staff made me feel... More

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TravelMamaNY
Suffern, New York
2 reviews
6 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW

My husband and I visited this hotel in April 2010 as our last vacation before I had our daughter. We had a fabulous time. Yes, the room could use some updating, but it was certainly clean and comfortable. We did the all-inclusive option and we thought the food was great. The beach IS small and a bit rocky, but my husband liked that, as it provided good snorkeling. We took a bus a few stops... More

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yvonneolivia
Vero Beach, Florida
Contributor
11 reviews
6 helpful votes
3 of 5 stars Reviewed 16 February 2012 NEW
1
person found this review helpful

Its like you are trap in one location only More

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EdZ60763
New York City, New York
2 reviews
2 helpful votes
3 of 5 stars Reviewed 16 February 2012 NEW
1
person found this review helpful

The Sugar Bay Resort is a scant 35 minute journey from Charlotte Amelie Airport, and from the initial entry was very pleasant. We were brought fruit punch and put into an ocean view room with a beautiful view and a clean, well-kept room. While the hair-dryer was a bit rubbish, that isn't really fair to judge them on. My fiancé and I had the all-inclusive package, so we ate every meal at the hotel, for... More

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DaveVickie
Holland, Ohio, United States
1 review
1 helpful vote
5 of 5 stars Reviewed 15 February 2012 NEW
1
person found this review helpful

We just returned at the end of January 2012 from another Fun-Tastic stay at the Sugar Bay Resort in St. Thomas. My wife and I had returned for renewal of our vows ( we were married there at the resort originally back in 2005 ). It felt like “old home week”; many of the folks that we had met before were still there to provide guests with a warm Island Welcome. The Resort has undergone... More

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William W
Ona, West Virginia, United States
2 reviews
2 helpful votes
1 of 5 stars Reviewed 15 February 2012 NEW
2
people found this review helpful

I must start by saying I agree with earlier posts that this place was probably once a great place. Seems like everything has continued in a steady decline since losing Wyndam name. Everything was worn out or not working. First thing I tried to do was go get some ice, 7 machines later I found one at the other end of resort that worked. Water from sink was brown. Sinks didn't drain. Ants everyday on... More

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jdmiller5307
Westerville, Ohio, United States
2 reviews
4 helpful votes
1 of 5 stars Reviewed 14 February 2012 NEW
4
people found this review helpful

I would have to assume that when this resort was first built, that it must have been the jewel of the area. However, failure to upkeep the property is most likely the reason why they no longer have an affiliation with Wyndham (although Wyndham literature is still displayed, this resort IS NOT a Wyndham). Closet doors fell off due to stripped out screws. Other members of our party had ants crawling into their room from... More

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SugarBay, Manager at Sugar Bay Resort & Spa, responded to this review
16 February 2012

Dear jdmiller5307 Thank you so much for staying with us at Sugar Bay Resort and Spa and for your review of our resort. It was certainly a pleasure meeting you on the 13th February, 2012 when at check-out you asked to speak to the manager. I came to the front desk and met you and your wife and I assured you that I was aware of the incident and offered you my apology. I enquired... More

Mary P
Roscommon, Michigan
2 reviews
2 helpful votes
4 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

The pools at Sugar Bay Resort were beautiful and well maintained. The beach area was also beautiful and clean. The view from our room was breathtaking and well worth the price. Our room on the 3rd floor was fine with a full bathroom and another sink and vanity outside the bathroom. We didn't take the all inclusive plan and the food in the main dining room Manor House was extremely expensive. The menu in the... More

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flymom2
Orlando, Florida
Contributor
13 reviews
12 helpful votes
4 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

I just returned from a wonderful stay at the Sugar Bay Resort in St. Thomas. My sister and I chose it because we want a carefree all inclusive vacation. We truly enjoyed our stay here. The grounds and views were fabulous. We booked the bay view room, but we were able to get an upgrade to a oceanview room. The views were breathtaking!!! We were very pleased with our accomodations. The hotel had low occupancy... More

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Sugar Bay Resort & Spa Also Known As

  • Wyndham Sugar Bay Hotel
  • Wyndham Sugar Bay
  • Wyndham Sugar Bay Resort
  • Wyndham Sugar Bay Resort & Spa
  • Wyndham Sugar Bay Resort Spa
  • Wyndham Sugar Bay Resort St Thomas
  • Wyndham Hotel St Thomas
  • Wyndham St Thomas
  • Wyndham East End
  • East End Wyndham
Address: 6500 Estate Smith Bay, 00802, St. Thomas

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