We stayed in early June at this excellent hotel. Situation superb, the room (2) probably the best hotel room we have ever stayed in and we have stayed at some of the best UK hotels, food excellent and service beyond complaint. Some comments about the service at this hotel are difficult to comprehend from our experiences on two occasions. It... More

Only complaint was that the porridge lacked salt. Unforgivable in Scotland!!!!!! Good selection of malt whiskies and wines though tend to be expensive but then I have never found an hotel with cheap whiskies or wines. Kippers and the smoked haddock were excellent at breakfast which is cooked individually Staff very friendly and always take time to speak to you.

My dear wife is correct it was nice not to have the temptation of checking the phone :D but as to the hotel ... Stunning location, excellent food, friendly staff yes we were the youngest guests there but that wasn't a problem as everyone seemed nice. the only minus point I can think of was no WiFi access but I... More

We picked this hotel because of the location and we were not disappointed. Stunning views of the coast. Lovely garden. No noise except sheep, birds and the sea. We were lucky with the weather but want to go back and hopefully see the sea crashing! Food was good, staff polite, room clean. We wanted for nothing. My only concern would... More

WE FOUND THIS HOTEL QUITE BY ACCIDENT - My husband was looking for somewhere to stay after having had the trauma of moving and we found this one - The first time we came we were really impressed - we loved the area and the relaxing quietness as we both live hectic lives at home with work and family -... More

I have visited this hotel several times in the past essentially because there are not too many good alternatives in the area and because the situation is amazing. The food has always been of an acceptable (hotel'ish) sort of quality and in any case eating looking out over the amazing Solway is more than sufficient compensation. This visit however was... More

Went here for lunch, wonderful location and impressive building but the service and the sullen unhappy staff really lets them down. We walked into reception which was unmanned and rang the bell as instructed by the notice, nothing happened, did this 3 times, still nothing. Wandered into the bar area and there were staff wandering around but everyone ignored us,... More

Called at the Balcaray Bay Hotel for morning coffee with my family. The Hotel advertised morning coffee with home made shortbread. What we got was cold tea, weak and warm milk instead of chocolate and no short bread. Staff were terribly grumpy when we asked for tea, didn't provide enough for the ten of us and then charged £30 for... More

Having read the description of this hotel, we had very high expectations and these were exceeded in every way. This was the perfect getaway and the best place we stayed while vacationing in Scotland. The room was lovely overlooking the Bay - modern and spacious. The food was beyond anything we had elsewhere - French cuisine with great wine and... More