It was a really unpleasant stay at hotel. Full of mosquitoes, no lifts to rooms n really bad english speaking staff and service. No room service(despite calling in to complain about aircon and toiletries) noisy bed, old smelling room and toilet, aircon breaks down twice in 2 nights. Hotel staff does not greet guests n wireless is bad. Room rate... More

OK, so this is a branded hotel. But don't let that fool you. The hotel rooms and corridors are terribly depressing and so is Ao Nang Beach by the way. Best Western does not have an elevator so be prepared to haul your heavy luggage up a few stairs before you catch your breath and continue to your room. The... More

Best Western Ao Nang is located next to the beach and the restaurant and bar area, it only takes you 1 minute to go to the beach. The hotel is not really charming and not what you understand in a tropical resort. But the rooms are spacious, clean and well maintained. They have a pool and there they also serve... More

We stayed here for 6 days as a base of operations for our island visits. The hotel service is limited. Do not expect anyone to carry your bags for you if you are on an upper floor as we had to carry our own. The hotel is accurately rated as 3 stars. It is an affordable place and what you... More

First thing that hit me when we got our room was a monstrous sharp smell of mould. I have never experienced anything like it. The Manager pretended like it was all new to her that the room smelled that bad. (But im convinced thier just trying to rent it out anyway and hope someone that is to shy to complain... More

We had a quite bad experience at our 2,5 weeks stay. The hotel forced us to sign up for a New Year Gala Dinner at almost $100 per person. This was a really bad experience, with false marketing, not worth the price at all, food below average, bad performance and poor coordination. Note that no beverages was included in the... More

We arrived at the hotel in the afternoon after a long drive from Malaysia. We had booked 3 rooms assuming we would be together since we had booked as a family. Not so, the 3 rooms was on different floors. When we asked if we could change rooms to be together, the manager was really rude and said it was... More

Standard rooms with terrible beds, no place where to keep your clothes unless you leave them in the luggage Deficient service, poor cleaning . Breakfast less than standard . Unacceptable that Best Western get permission the place to keep the name. The only good think of the place is that the beach 150 meters walk.

I stopped in for one night, escaping from a nightmare guesthouse in Krabi. For that reason I was really relieved to get a room on arrival and I enjoyed my stay well enough, but for a chain of this brand and reputation there does need to be some improvement. No hot shower in my room even though I specifically asked... More