Background: I work with a real estate(hotel/hospitality) investment firm in Texas and am familiar with the IHG franchise requirements. Duration of Stay: 2 nights Check-in process: Ramon(Raymond) was able to confirm my reservation and checked me in less than 3 minutes. He was knowledgeable about the area and helped me clear my misconceptions about local safety around the consulate area.... More

The staff were excellent, rooms very nice, comfy and quiet. There is no bathtub in the regular rooms (Just a FYI) and when we requested one we were offered an upgrade to a junior suite, which we declined as it would have cost us three times the amount we had paid for the room by prebooking on a travel site.... More

nice observations outstanding and fun, friendly hotel

The Hotel Staff were Excellent!! good Free breakfast, close to mall, us consulate. no complains except a little pricey. But over all very good!!

I made the reservation online prior to my stay. I recommend doing this because I paid $433.19 for 5 nights. If you purchase them at the hotel the lowest price is $114 a night. My wife and I arrived at different times she got there at 11:30 am with our 2 year old daughter and the hotel let them check... More

Do NOT make a reservation based on the availability or amenity of a shuttle service --there isn't one! Expedia and Orbitz are being lied to, but no one takes responsibility for misleading marketing. Otherwise, the hotel is very nice and the staff was marginally helpful. Very close to the medical exam and consulate locations. We walked to every appointment, shopping,... More

My husband and I went with our three year old. Very clean hotel. Loved being about to use the computer for DHL stuff and free 1-800 calls. Not all hotels in Juarez let you call for free. 1/2 a block from U.S. Cons. Lots of people going through the same thing. The waiting game for a Visa. Mon.- Thurs. happy... More

Everytime I hear about the Holiday Inn I think about Pit Bull's song. In all honesty, this hotel is well worth the money spent. The hotel is very clean and the staff is very attentive. The shuttle is free of charge and will take individuals to the airport, DHL, multiple border points of entry, and just about anywhere in Juarez.... More

Like others, I stayed while enduring the immigration process for my husband. Staff is great, bilingual and helpful. Breakfast was good, loved the variety. I was pleased with having internet service in my room and the number of english channels I was able to watch.