I have to say that I had initially done plenty of investigation on this Hotel\Resort and so upon arrival I felt cheated... ( Please Keep reading as you can see I have given it very good as an overall rating). It was a long Flight and Sun-wing is not really the first class airline; this seemed to make it longer.... More

Not a bad hotel all around. The staff is very friendly and helpful. The pool, lobby, and restaurant areas are very pleasant. The room was very clean, but could have used some maintenance. The lights in the room were all very harsh florescent lights, but was otherwise a simple acceptable room. The air conditioner was very loud and sounded like... More

We stayed a week in the Hotel Castillo. The staff were all superb, friendly and efficient. The food in the restaurant and at the beach club was tasty and so well presented. I would highly recommend staying there. The only downside was wifi that was inconsistent in the room but it worked well in the dining room and at the... More

We visited the Castillo last Dec and couldn't wait to return. We had a great time and met some wonderful people. There were just a couple of differences. At the start of the week, the hotel was very quiet. There were only four Canadian couples staying there. The buffet was not open, as there were not enough guests to use... More

We returned to Huatulco second time, first time was 2012 xmas stayed at the Barcelo but we decided to give this hotel a try as it was closer to the town of La Crucecita and a little busier which we enjoyed. The hotel itself is well run, clean and efficient. Food as others mentioned could have some improvements. Breakfast was... More

Had a two week stay. The staff was nothing short of amazing. Friendly & Charming. The hotel is very clean and the pool is great. My only issue was the food could have been a bit better, but the drinks were good and overall it was a 4.5 out of 5. I would definitely go back.

My suggestion to hotel management: I loved the hotel, especially the staff, but think there are two things that can improve the quality of stay. First, the lighting in the room is too pale and feels unwelcoming; the reading light is too dim. Another thing I noticed was the sad-looking table tennis rackets and balls. This should not take too... More

Ok...here it goes - Sunwing....great... Good food and on time. - check in...from the plane we were the only ones, check in with drink in hand, shall we say anymore. My four and two couples from Toronto were the only out of country guests I do believe - rooms...bed was Mexican hard. We ended up in 226 with veranda...a bit... More

Over all we loved our stay at the Castillo. The hotel staff was very friendly We moved after two days to a room with a veranda. Loved the location. We walked everywhere. I really want to see this hotel survive. I have some minor issues. In our first room I thought the pillows smelled.But in our second room they were... More