we have just returned from a week at the grand festival. we found the staff very helpful. many have limited or no english .but remember we were in their country.the food was ok the service was great. i could go on all day talking about the resort but i will just say; I WOULD LOVE TO GO BACK .i spent... More

Very dated resort in need of upgrading. Staff is very friendly but DO NOT speak English at all. All of the shows and entertainment are in Spanish only. Food has limited variety and is of poor quality. They only have one a la carte restaurant and you have to be at the front desk by 8am to book as it... More

Worst vacation in Mexico ever....and we have been all over....this resort does not cater to tourists....no english...food awful....same thing everyday, just changed the sauces (very spicy) Most of the activities for children were either closed or broken....No or very poor assistance by staff....due to language barrier....Our accomatation was terrible...dirty, moldy, and again...poor maid service...had to chase down towels daily....Resort does... More

Advantages of the hotel: They have nice sport facilities and a rather long water slide. You can also play gotcha and there are also a climbing wall and an archery range (but all these is not included and a fee is charged!). There is also a hotel doctor for emergencies. Disadvantages of the hotel: First of all please note that... More

I just got back last night from my trip and although I got a screaming deal on the price, what I recieved was 5 star service. Lupita from AIr Transat was fantastic, she checked in with me all the time to ensure I had everything I needed. The resort was only at 10% capacity during the week and 90% on... More

Just wanted to thank all the staff at the gran festival in manzanillo...the service was outstanding, the acomodations really confortable,the food excellent, and the staff...the best!! We are definitly going back next year, it is a highly recomended resort specially if you are travelling with family. The kids 13, 10 and 4 had a blast!! We are looking forward to... More

Had such a great time, the food was great and the staff are second to none. Lots of high energy and endless smiles! More

The food was horrendous. Same ingredients were used for all three courses (breakfast,lunch,dinner) and the meat they chose to use was of the lowest quality I've ever seen. You could tell the meat was very low grade and frozen before thrown on the grills. Honestly, I kept hoping that I would not get hungry to avoid the food. I would... More

Thank you so much! we had such a great time, people where all very nice and my kids had a blast!!! great place to go with your kids, so many activities for them. We are planning to comeback for Christmas vacations! Great deal! :) More