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Riu Emerald Bay

3.5 of 5
Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Hotel amenities
Ranked #16 of 72 hotels in Mazatlan
4.0 of 5 stars 815 Reviews
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815 reviews from our community

What travellers say about this hotel
  • Pool bar(50)
  • Very nice(49)
  • Golden Zone(42)
  • Ocean views(39)
  • Great time(39)
  • Steak house(34)
  • Stone Island(23)
  • Mexican restaurant(22)
  • King size bed(8)
  • Entertainment staff(4)
Traveller rating
    281
    287
    140
    62
    45
Only show reviews for Family (263) | Couples (361) | Business (10)
Date Rating
Em F
Salt Lake City, Utah
Senior Reviewer
7 reviews
3 of 5 stars Reviewed 18 February 2012 NEW
1
person found this review helpful

We spent spring break here and had a horrible experience. The food was mediocre at best, public spaces were too crowded, rooms were tiny, and service was just fair. We love Mazatlan, but will never return to a Riu hotel. Actually happened to have seen this exact hotel in the news more than once for some serious crimes committed towards... More

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Mike P
St. Albert, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

Just got back from a week at the Riu. We could not have asked for a better trip. The resort is beautiful, the service is excellent, and the rooms are fantastic. If you want to do the full service restaraunts, you need to book reservations early in the morning. There is a small bar up the beach for something different,... More

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Patrick B
Edmonton, Canada
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

We visited the Riu Feb 9/16 2012. The service was second to none. We were greeted by friendly and helpful staff on our arrival and the service only go better. The service was exceptional where ever we went on the resort. The food was always fresh and very tasty.The breakfast and supper smorgs were the best I've ever had anywhere.... More

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stebonnie
Toronto, Canada
Reviewer
5 reviews
8 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW
8
people found this review helpful

The property is located in the suburbs of Mazatlan, at the northern tip of the road leading out of town. The skyline is littered with semi-completed condos up and down the beach baring exposed re-bar and rusting cranes. Time has seemed to stand still after the financial crash in 2008 and construction hasn't started back up yet. The result is... More

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iluvtravel1956
Bowmanville, Canada
2 reviews
7 helpful votes
5 of 5 stars Reviewed 15 February 2012 NEW
7
people found this review helpful

Vacationed Jan 31/Feb 8 2012. What a pleasant surprise. The service was great.the food was great, the beach was great, pools were great. Nothing to complain about. Riu has my vote on "How to care for thier clients". Can't wait to go back ! More

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Dani m
Eau Claire, Wisconsin
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed 15 February 2012 NEW
5
people found this review helpful

We vacationed for the first time in Mazatlan at the Rui. The people are excellent, the food great and the beach, room, hotel, restaurants are imacculate! Felt more than safe with all the hotel staff watching out for everyone after the incident. the atmosphere here is very relazxing and the staff and surrounding locals are very real and willing to... More

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Ron C
mpls,mn
Senior Reviewer
7 reviews
11 helpful votes
5 of 5 stars Reviewed 15 February 2012 NEW
4
people found this review helpful

I went back to the RIU again this year and had the same great service as last year. The food was still good with the exception of the night we went to the Asian restaurant. The sushi and sashimi were fine, but the rest, with the exception of the beef with vegetables, was mediocre. As it is a buffet, it... More

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CherylK
Vancouver, Canada
Senior Reviewer
10 reviews
51 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

RIU Emerald Bay Trip Report Feb 2-9/2012 Rooms OMG what a view and we were only on fourth floor but that was because we did not pay for oceanview, all rooms have an oceanview, you can upgrade which only means you are higher up. Rooms are great, nice decor but watch out for the beer openers. We busted two beers... More

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peachpony
Vancouver, Canada
Reviewer
3 reviews
8 helpful votes
4 of 5 stars Reviewed 11 February 2012
6
people found this review helpful

Just arrived home from the Riu at Emerald Bay and had a pretty good time. The beach is fabulous, weather was perfect. Our room was amazing: clean, comfortable, and the view was fantastic. The service in the restaurants was excellent, but on the beach we were surprised no one was around to take drink orders, and the bar on the... More

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Tequila77
West Kelowna, Canada
1 review
10 helpful votes
5 of 5 stars Reviewed 9 February 2012
10
people found this review helpful

I have to start by saying that after reading many other reviews I have to question if these people were in the same resort? We had a great experience all around. This was our second time to the Riu Emerald Bay and I think it has improved from 2 years ago! Check in: very quick and accommodating: we were travelling... More

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Riu Emerald Bay Also Known As

  • Riu Emerald Bay Mazatlan
  • Riu Emerald Bay Hotel
Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico

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