The hotel is a big let down ,substandard pool dirty and looks like it needs renovated ,dining area very plain and needs to be remodeled, to be honest just plain Dirty low quality hotel. The photos do not represent this hotel.The only positive point to this hotel was the staff very friendly ,courteous,respectful.There are many other beautiful hotels to stay... More

This hotel seems by the pictures to be a great deal, but it really is a let down. It seems that half the hotel has timesharing guests, most of them not well educated, chatty people who does not respect there's a hotel where people rest in, while the other floors are hotel rooms. I have been there several times for... More

The minute we walked into the lobby, we felt let-down. The lobby is shabby and does not live up to the photos on their website. Maybe if they hadn't used white EVERYTHING, it wouldn't look so dirty and shabby! It was super busy when we were there, and the pool wasn't worth using. It was packed. One night, we decided... More

The style of this hotel is great - ultra-modern and hot pink. Our room (#706), however, had many problems. The bathroom and shower door didn't close properly, even the front door - directly across from the elevators - didn't close entirely and so we were woken up whenever chatty people were coming or going. Besides that, the toilet didn't flush... More

Very nice hotel and staff. Great pool! Aojos recommend.

We just got back from an amazing 2 week stay at the Crowne Plaza Mazatlan. We had booked the trip in early 2011 after finding an all-inclusive deal that we couldn’t pass up. Truth be told we were a bit worried about what we would find when we got there based on some of the reviews; however, we discovered right... More

While the people are genuine and helpful, simple expected and services such as clean towels, bathroom tissue, high speed internet and room keys that work for more than one day at a time are lacking. The pool is clean and inviting but the deck charis are oftne not clean or repaired. Our room dorr handle took 8 days for the... More

my family travelled to mazatlan to visit in- laws, so this hotel was booked by my sister-in-law without me knowing anything about it...but very impressed..BEAUTIFUL, very nice staff, and wonderful rooms. the only negative thing i have to say is the restuarant was no good, the staff was nice but the food was a poor attempt at american cuisine...i highly... More

I stayed here for work. I chose the hotel because of the Crowne Plaza Brand and thought it would be one of the best. Upon arrival, the staff was very attentive, welcomed me and acknowledged my Priority Club Gold Status (which was a nice gesture). By the time I walked into my suite I saw something was missing. I'm not... More