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El Cid El Moro Beach Hotel Reviews, Mazatlan

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El Cid El Moro Beach Hotel

3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Hotel amenities
El Cid El Moro Beach Hotel
286 traveller photos
Ranked #7 of 74 hotels in Mazatlan
4.0 of 5 stars 449 Reviews
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449 reviews from our community

Traveller rating
    207
    137
    52
    31
    22
See reviews for
Families
142
 
Couples
155
 
Solo
21
 
Business
9
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Port Orchard, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Most relaxing vacation ever”
5 of 5 stars Reviewed 16 May 2013 NEW

Family of four (Dad, Mom, 10 year old girl, 7 year old girl) just returned from 8 days and 7 nights at the El Moro from 4/27 to 5/4. It was the best more relaxing vacation ever. Yes, Francisco is the best waiter at the pool. Okie Dokie is his catch phrase. Ramon at the pool is terrific too. All... More

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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
18 May 2013

Dear: Ryan98366 Thank you so much for your recent 5 stars review, I’m so glad to hear that you and your family had a wonderful time during your last 8 days at our hotel. We are left without words to explain what this means to our team we really appreciate it. We are proud to provide unforgettable vacations, even more... More

Monterrey, Mexico
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice hotel but I wouldn't repeat”
3 of 5 stars Reviewed 14 May 2013

I stayed in this hotel from May 9th to 13th and this was my first time in Mazatlan. The first thing I would say is that the service is excellent. Staff is always willing to help and we got an upgrade in our two rooms to a big suite. This hotel is all-inclusive but we found several inconveniences in which... More

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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
16 May 2013

Dear: Jose c Let me start off by thanking you for giving us a few minutes of your time to share your observations on you recent stay. We are so glad to hear that you found our staff to be helpful and provided an excellent service, also that we were able to provide you with a more comfortable room. I... More

San Diego, California
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Mazatlan Hotel a previous Timeshare”
3 of 5 stars Reviewed 3 May 2013

I was a early timeshare owner of this property back in 1993 when it was just being launched. The property was incredible and certified as a "Gold Key" property. ( Highest ranking on an international scale) I enjoyed first calss service and incredible facilities for the first 10 years of my ownership and enjoyed staying there as much as possible.... More

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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
7 May 2013

Dear WPotts, Thank you for sharing your opinions on Trip Advisor. We are sorry to hear that on your last visit you did not find El Moro as you did years ago. Hopefully, you can visit us again soon to enjoy the numerous upgrades and enhancements to the facilities since last year. Most recently, El Cid added a new poolside... More

Glendale, California
2 reviews
2 helpful votes 2 helpful votes
“El CID El MORO BEACH HOTEL”
4 of 5 stars Reviewed 30 April 2013

Went here with my boyfriend in April of 2013. Have to say, had an amazing time. If you plan to visit, Enrike (with a K lol) at the activities center is such fun! He made the experience for us an unforgettable one. He is funny and big hearted. Also, Jaime who was a writer there, was so sweet! He made... More

Was this review helpful? Yes 2
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
1 May 2013

Dear: Talinjan I really want to thank you for this wonderful comment, I sure Enrike from activities and Jaime are more than happy to read this great review, I really appreciate your recent contribution of 4 stars at Tripadvisor, this is very important to us. Hope to see you in a future visit to this paradise, Warm greetings Salvatore Sanchez... More

Rochester, Minnesota
1 review
1 helpful vote 1 helpful vote
“Pool Bar Waiters”
4 of 5 stars Reviewed 29 April 2013

All I can say is Francisco Renteria is the BEST! From the first time we were down by the pool/pool bar, he knew us for the rest of the time we were there. I got such a kick out of him. "Okie Dokie!" :) He really took great care of us for the rest of our trip, and he was... More

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
1 May 2013

Dear: Shorty77_13 I´m more than happy to read your great comment regarding the service provided from our staff, I really appreciated the time you provide us to write this nice words to Francisco Renteria, we are proud to having people like Francisco, he work hard every day to provide a good experience to all our customer and letting them a... More

Mount Angel, Oregon, United States
1 review
2 helpful votes 2 helpful votes
“Best trip ever!!!”
5 of 5 stars Reviewed 29 April 2013

My vacation at El Cid Moro Beach was fantastic. Very friendly wait staff, like Ivan, Ramon, Jorge, Alexis. The activity staff was very entertaining. Enrike (with a "K"), Alex, Gabriel, and Christian (Pechugal) were so much fun. Great attitudes, helpful and courteous. And I loved pushing Tui (sp?) in the pool. Such a great sport. We loved the music, bingo... More

Was this review helpful? Yes 2
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
30 April 2013

Dear: HollyKrupickaAugustu We were thrilled to read your 5-star review of El Cid Moro. We are so glad that you found our hotel was a fabulous choice. We are happy to hear that you found the service provided for our staff on your expectations, we are proud to having them working to us. I personally will congratulate each of them... More

ferrisburg
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“I recommend it for soo many reasons!”
5 of 5 stars Reviewed 28 April 2013

Do you like live harp music while eating a leisurely breakfast on the beach? Do you like being pampered by a friendly staff ready to fulfill your every wish? A tower room with an awesome view of miles of beach? How about brilliant sunsets from your deck, the sound of crashing waves lulling you to sleep at night? If so,... More

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
30 April 2013

Dear: carole c Wow!! What an outstanding review I really do appreciate you taking the time in writing such a fantastic review! I am so happy to hear that your recent stay was just as great as your past ones. We are very proud to have been able to fit your standers in regards to our facility’s as well as... More

Portland, Oregon
1 review
“worst vacation ever”
1 of 5 stars Reviewed 21 April 2013

beds are so hard my husband still hasn't recovered. all inclusive is a joke should be called all exclusive. all they are interested in is selling either time shares or tours. information desks everywhere, but don't provide much info, only try to sell tours. don't buy tickets to the fiesta, what an overpriced joke. No hot tub available, that's only... More

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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
24 April 2013

Dear: foxtrot152024 First of all, thank you for trusting in us and choosing El Cid El Moro to spend your vacation. Given your comments, it is unfortunate that you were unable to enjoy the numerous activities and benefits the All Inclusive Plan offers at our resorts. It appears that when you arrived, we did not provide you with the proper... More

Mazatlan, Mexico
2 reviews
“The pool bar waiters are awesome!!!”
4 of 5 stars Reviewed 8 April 2013

I think that the waiters, especially Ramon Morales, and Rodolfo.. Are excellent!! Fast service, bend over backwards to help with anything! Food is good, a little better than some pool bars, not great, but the service is outstanding!! I recommend whether you are staying at El Cid or just passing by, you should stop in and say hi to the... More

Was this review helpful? Yes
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
9 April 2013

Dear: Lady Thank you so much for your encouraging and kind comments to our staff I don’t have words to express what this means to me and my team, always is nice to be recognized for a little extra work, and is reflected in the recent contribution, I personally give a mention to Ramon Morales and Rodolfo for their excellent... More

Delta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice place, but keep looking”
4 of 5 stars Reviewed 8 April 2013

We stayed at el CID in March. Changed rooms three times. All inclusive is a joke, never tried any other restuarants. Ate our meals outside of hotel, as they really cater to the Mexicans that visit there and not the tourists. Beach is tiny, vendors are always at your feet bothering you. Very noisy all day. Don't get me wrong,... More

Was this review helpful? Yes
See 2 more reviews by l72thomas for Mazatlan
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
9 April 2013

Dear: Lady Thank you so much for your recent 4 stars review! We appreciated your constructive feedback of our hotel. I’m sorry to hear that your experience was not positive at all I do however apologize for the loud music i'd like to just state that this is not something that happens every day it was just unfortunately bad timing,... More

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Hotel Summarization (Beta)

What travellers say

  • “Pool area” (11)
  • “Very friendly” (9)
  • “Bedroom suite” (6)
  • “Time share” (5)
  • “Room service” (5)
  • “Very good” (4)
  • “Front desk staff” (4)
  • “City tour” (4)
  • “Hard bed” (3)
  • “Italian restaurant” (3)

What travellers search

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Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Mazatlan
#7 Family Hotels in Mazatlan
#11 Romantic Hotels in Mazatlan
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan

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El Cid El Moro Beach Hotel
Av. Camaron Sabalo S/N B
Mazatlan 82110
Mexico
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