I don't understand all the negative comments on here about this place. We just returned after spending five days there and we had a wonderful time. The staff was exceedingly friendly, the food was good, the pools were clean, the grounds manicured and, for a hotel, the prices for food were reasonable. We did not get the all inclusive and... More

The Krystal has a wonderful staff. We had so much fun with them. That's what's great about Mexico is the people! The resort was nice. Just wish we had a refrigerator in our room. The beach is beautiful. I've been to Puerta Vallarta 3 times now and The Krystal has the best beach! Staff and beach! We had a great... More

My family and I stayed here for a week over Christmas using our timeshare through RCI. We travel usually twice a year to Mexico and we have never been so disappointed as this time. As soon as we approached the property in our taxi, we couldn't help but notice multiple millitary men standing outside the entrance to the hotel with... More

The property was OK, nothing great. Our room was clean, but the beds were uncomfortable. The service was terrible. I have never been to a resort in Mexico where I had to ask 3x and wait 30mins for 1 drink. Booze was just ok. The food was crappy. I ate omelets for breakfast and the rest of the meals we... More

Pretty much all of the bad things that people have said about this hotel on here are extremely true. It is run down, the service is so-so, and it's an absolute tourist trap (expensive if you don't do the all inclusive, and tacky Americans everywhere). I would say it is better to spend a little extra money and stay somewhere... More

Our family rented the private "Villa Carousel" ,located in the center of the Krystal property, for ten days over Christmas and we just can't say enough about it. Our family had full use of the resort amenities but did not include food and drinks. All resort staff always had a smile and willing to help. For the noise everyone is... More

The Pools have changed the big pool on the beach has been cut in half and swim up bar has been removed. More

It is true the main pool, a beautiful centerpiece of the property is gone to make room for a Hilton at the north end. In it's place is a new "family pool" north of Las Velas restaurant which opened December 4 and the adult pool south of Las Velas that was about one or two days from opening when we... More

Awful awful awful and more awful Do not go here! I am by no means picky, I spent the last month traveling mexico in very rural areas living mostly in hammocs so this review comes from someone who can rough it. The construction going on is so loud at all times that you actually can not relax at this hotel.... More