Dear “John D”: We sincerely appreciate the time dedicated to share with us your experience at our hotel. We are always striding to make our property an even better option for our guests and visitors. Thank you very much for the motivating comments in regard to our Executive Lounge as well as our Gym & SPA. Our Room Division Manager... More

Dear Guest : We sincerely appreciate the time dedicated to share with us your experience on our hotel. We are always striding to make our property an even better option for our guests and visitors Thank you very much for the positive comments in regard to our rooms and restaurants, we are glad to know that you delight our beds... More

Dear guest, Please allow me to apologize for the bad experience you have gone through during the check in and check our process. Our Room Division Manager has been informed and along with the Front Desk Manager, are following up this situation. No excuse to what you very precisely point out and you can be sure there will be a... More

Dear Guest We sincerely appreciate the time dedicated to share with us your comments on our hotel. We are always striding to make our property an even better option for our guests and visitors We are glad to know that you found our lounge “impressive” and that our staff provided you with the experience you expected. We are sorry you... More

Dear Guest: Allow me to thank you for taking the time to write your review about our Hotel. Please be sure that your comment regarding our Great Room attitude, is received as an important and very constructive criticism, which has been followed up by our F&B Manager. Thank you very much for the positive comments in regard to our SPA,... More

Dear Guest, Thank you for your comments! Your opinion is very important for us, thank you for taking the time of writing to us. We consider your point of view a very valuable tool for our improvement, we are always looking forward to providing a quality service for all segments that sponsor our property, that is why we are happy... More

Dear guest, Thank you for your sharing your experience Your opinion is very important to us, as we consider it a very valuable tool for our search to perfection. We are always looking for opportunities to improve the quality of our services to secure your experience as our guest at Mexico City Marriott Reforma. We look forward to hosting you... More

Dear Mr. “Phil M”: We sincerely appreciate the time dedicated to share with us, your comments on our hotel. We are always striding to make our property an even better option for our guests and visitors. We are, as you pointed out, a very busy resort, but hopefully our friendly service, has not suffered due to the very much treasured... More

Dear Mr. “Steve M”: We are very pleased to hear of your experience in our property last 15MAR13. We have trained our staff and invested in Close Caption monitoring equipment to secure the peace of mind of our guests. I thank you for noticing and for mentioning it on your commentary. We are, as you pointed out, a very busy... More