Was in Mexico City for two night, and had a great time at the hotel. Staff, service, cleanliness and accommodation were all first rate! Planning to return soon. Restaurant was excellent in both food quality and service. Had business meetings there which were outstanding with excellent nooks and crannies to have impromptu discussions.

This was the largest and most opulent hotel in Mexico City when it first opened in the early sixties. It has kept up with the times and made many changes and it still has that old money feel. It is right next to the Centro Historico and Zona Rosa on Paseo de la Reforma. The beautiful Angel of Independence is... More

First of all, the customer service is outstanding. The place certainly is not bad, but the rooms leave a lot to be desired. It is way past time for a remodel. It is not up to par with Starwood properties. It's a perfect location, however, for la Zona Rosa. It is right beside the US Embassy. The pool on the... More

The hotel is older, but is very well kept. Request a room on a higher floor to avoid street noise. If you plan on spending the majority of your time in Centro Historico, Centro or La Zona Rosa, this will be perfect. Right next door is the US embassy for any consular services you may need. The rooms are a... More

It is a Sheraton that could have been better. The rooms were old and the breakfast and the hotel cabs are very expensive. I guess there are better options nearby Reforma. The good thing was that they were very kind on asessing and offering me a tour to Teotihuacan Piramids that was better, safer and less expensive from the one... More

Just arrived. Did not have any non smoking rooms left (even though i did call ahead and ask for one but they are full) They they did send someone immediately to ensure it was freshened out and did not smell. Older hotel but very attentive and friendy staff. Lookong forward to our stay!

As a Platinum member I am privileged to sometimes receive additional amenteties but let me tell you this staff goes all out for customer service. As I arrive they have a separate area for checkin there I was greated by huge smile and eager to assist front desk staff, I was then upgraded to a corner suite which I couldn't... More

For a Sheraton not the best . The location is good but this is at best a $100 a night hotel . There are other hotels blocks away just as nice or nicer for the same price or less.The air conditioning sounded like a jet liner taking off , very loud . But on the plus side it worked well... More

This hotel is in an excellent location to use as a vase to explore Mexico City. Located opposite the iconic 'Angel of Independence' you can easily explore Paseo de la Reforma and have easy access to the Polanco district. Service from the staff was excellent, as good as any SPG property I have stayed at. Only downside to the hotel... More