Just spent four nights at this hotel. First, I felt very safe staying here. As a female traveling for business, always important to make sure I feel safe, etc. Throughout the hotel (hallways, elevators) were security cameras. The Holiday Inn Express is right next door - lobbies are somewhat connected. This looked nice, too, but all that they had left... More

Overall, an excellent hotel. The personel, from front desk, to lounge to housekeeping were great. Location is ideal if you need to get to the WTC (a block away from exhibit entrance). I only had two issues. I am a light sleeper and they kindly booked me onto the "Quiet Floor", meaning no children, later maid service and with any... More

My room in this hotel, which is an older property, was quite standard and met my needs. What I really liked about this place is the restaurant - great service and authentic Mexican food! The front desk staff were very helpful and were able to help me find taxis to tourist spots, such as the Museum of Anthropology (25 minute... More

Not to repeat all of the other positive comments, the most outstanding thing about the hotel is the outstanding staff. Everyone was friendly and helpful and made an effort to make the guest feel welcomed. The rooms were very comfortable (stayed in two different rooms, two different visits). Some minor maintenance details in one area in the bathroom area (waterstained... More

Executive rooms are spacious and comfortable. Extra amenities are appreciated. Some nice appointments and room conveniences. A few minor maintenance issues such as the power curtain closer being broken. I really like the new outdoor patio. It's a very nice new feature. The bar area looks comfortable, but the large chairs take up too much space when you have more... More

I stayed in this hotel many times. I have the best experience as usual. Very kind staffs, nice buffet line, clean room. The location is fantastic. There are ample touristic taxi available outside the hotel, you have the option of paying them cash or bill it to you room for 10% service charge by the hotel. The concierge is very... More

I really have no major complaints. The first thing you notice about the hotel is the great staff, they're always friendly, they are incredibly helpful and always greet you. They offered us help and called our tour agency when they were late picking us up, we hadn't even asked and they offered the help, called the agency and managed everything.... More

I have stayed in this hotel many times, either for meetings at the convention center as well as inside the hotel for some events I have organized and attended. In all cases i have found a quiet enviroment, professional staff, no weird noises in or outside the rooms or halls, everything clean. If you have some time try to order... More

The hotel is comfortable.King executive floor rooms are spacious, but a bit dated.Executive lounge breakfast is very meager and needs improvement.The big concern is that the hotel has those Onity locks that have been features on ABC and NBC shows in the USA about how easy it is to breach the security on the locks. Security in regards to these... More