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Mansion del Valle

3.0 of 5
Calle Diego de Mazariegos 39, San Cristobal de las Casas 29240, Mexico
Hotel amenities
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Mansion del Valle
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49 reviews from our community

    Trip type
Traveller rating
    14
    20
    8
    3
    4
Date Rating
California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 18 April 2013

It's hard to explain this. While the stay wasn't bad, it wasn't great either.In other words, if returning to San Cristobal, I'd likely look for another place. First off it was a bit hard to park so we could register and we could not find any signs for the hotels parking. We did find street parking 1/2 a block down.... More

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Carlos L, Manager at Mansion del Valle, responded to this review
19 April 2013

Hi my name is Carlos, and I am de manager of Mansión del Valle.. Thanks for stay with us.. I just read your message, and i would like to have the opportunity to serve again. Sorry about the noisy problems that you had. If you would like to come back to San Cristóbal, I will give you one night free..... More

UK
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 24 February 2013 via mobile

Convenient location 2 blocks from Zocalo on a straight road. Quiet during the evening I stayed, good nights sleep but had no hot water during the stay. Nice bar area, friendly staff. Large rooms with nice bathroom. Retains old styles with modern bathrooms

Was this review helpful? Yes 1
Celestun, Yucatan, mexico
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 24 January 2013

We stayed there for 7 nights, the hotel is well located , clean , staff was very helpful and friendly. We ate at the restaurant the first night we got there, out of a 10 rating i would say 4, then the next morning we went for breakfast, the coffe was bad, toast was warmed bread, fruit was dry from... More

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Carlos L, Gerente at Mansion del Valle, responded to this review
28 January 2013

Hi My name is Carlos: I am de manager of the hotel, and thank your comments. I would like to ask if you will be back to us, if i offer you as apologize one night free in your next vacations. We really sorry about the food and i promise you, we are going to work hard to be better... More

Hertfordshire, UK
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 27 September 2012

A hacienda style hotel, close to the centre of town. Unfortunately, the rooms are built around a central courtyard which houses the bar and restaurant, so noise is a real issue. We asked to be moved elsewhere, which although better, didn't entirely solve the problem. Some of our travelling companions were kept up until 1am. Our room looked lovely and... More

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 August 2012 via mobile

This hotel is in the center of San Cristobal, about 6 min from the center. The room was clean but small. There wasn't enough place for our 2 luggages. Unfortunately, the staff didn't understand english at all. In the restaurant, for example, we asked for an omelette ( because there wasn't a buffet) and it was very complicated for them... More

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Saguenay, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 November 2011

I spent 5 nights in this hotel and I was pleasently surprised by the quality and the cleanliness. The staff was very helpful with my many request and it's a place I would definitely choose again.

Was this review helpful? Yes 1
Bucks, UK
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 9 August 2011 via mobile

Stayed here for one night on an escorted tour. The hotel has a good location, 5 blocks from the main square. It has a beautiful Mexicam style with modern facilities but traditional decoration. Beds were on the firm side but very comfortable. They do have a wifi service but i could only access this in the lobby. The restaurant is... More

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Cancun
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 July 2011

My boyfriend and I stayed at Mansion del Valle during a week long trip through Chiapas and we were very pleased with the room, the furnishings, modern tv, and wonderful shower (great water pressure). True, because the hotel has a covered courtyard, it can get a bit noisy, but during the night it was always very quiet and we slept... More

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Reykjavik, Iceland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 June 2011

My friend and I stayed at the hotel early in June. The room was clean, the beds were big and comfortable, and the shower was excellent. We were surprised that there was no air conditoning in the room, as stated on the web, but as the nights in San Cristóbal are pretty cold, we didn't mind. The room had a... More

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fauxlatina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 June 2011

We booked the Jr. Suite, hoping to do some work in the room. The room was dark since both windows opened to a view of a wall with no natural light. When we returned after breakfast, the grease smell from the restaurant below us was overwhelming. That combined with the remodeling – workers removing ceramic tile – prompted us to... More

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Carlos L, Gerente at Mansion del Valle, responded to this review
15 May 2012

We really sorry about the noisy troubles that you have during your stay. We will be working to solve it. Let us be in touch to prove you. Greetings Carlos López Gerente More

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Additional Information about Mansion del Valle

Address: Calle Diego de Mazariegos 39, San Cristobal de las Casas 29240, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service
Hotel Style:
Ranked #19 of 66 hotels in San Cristobal de las Casas
Price Range: $
Hotel Class:3 star (3*)
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