The Westin Lagunamar Ocean Resort

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool

Hotel Style:

#14 Luxury Hotels in Cancun

#15 On the Beach Hotels in Cancun

#16 Family Hotels in Cancun

#24 Romantic Hotels in Cancun

Price Range: $$

Hotel Class:4 star (4*)

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Also Known As:: The Westin Lagunamar Ocean Hotel; The Westin Lagunamar Ocean Hotel Cancun; Westin Lagunamar Ocean Hotel; Cancun Westin

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1,726 reviews from our community

See which rooms travellers prefer - 542 traveller tips

maxxig g

1 review

“LOCATION IS AMAZING BUT PEOPLE MAKE THE DIFFERENCE!”

Reviewed 21 May 2013 NEW

As an owner you are always excited to come to your home resort and given that this was my first visit, I pretty much did not know what to exoect! However from the moment I arrived my expectations exceeded my thoughts!! I was greated with such warmth and friendliness. One person stands out and that was our bell hop Hector!... More

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ShawnieMac23

Watertown, Massachusetts

“The service is the difference”

Reviewed 20 May 2013 NEW

The Westin Lagunamar is gorgeous. Beautiful tropical beach, two unbelievable swimming pools, view of the ocean from each and every room. A lot of resorts have that though, right? What they don't have is the staff of the Westin Lagunamar. I've read countless reviews that used the same line, "they treat you like family" and was a little skeptical before... More

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Julz2381

Gloucester, Massachusetts

Contributor

13 reviews

7 hotel reviews

Reviews in 8 cities

4 helpful votes

“Great Property!”

Everything about this hotel was great, the rooms, the staff and the food/drinks! We thoroughly enjoyed our stay and have recommended this property to several people already. The rooms are very spacious, and the staff goes above and beyond to make you feel as comfortable as possible. One minor complaint would be that the pool wasn't as warm as I... More

laurafrancis16

Norwalk, Connecticut

Senior Reviewer

6 reviews

4 hotel reviews

Reviews in 4 cities

10 helpful votes

“Great Resort, Great location, bad WiFi”

Reviewed 19 May 2013 NEW

Stayed May 11-18, 2013. The resort is wonderful. The staff is very friendly and looked to be enjoying their jobs. Our concierge Alicia really treated us well, and gave us some great restaurant recommendations. She made planning our week of activities fun! The food in the hotel restaurants is quite good and very safe! Only complaints were the Wifi which... More

Dear Guest, We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun. We are working on the WiFi service now to provide you and our guest with a relaxing stay and please contact us at: lagunamaroceanresort@westin.com for further assistance... More

shen x

Boston, Massachusetts

“OH MY GOD, THE WIFI”

When I came in, we waited for another hour because the guy at front desk said the room is not available yet. So we decided to kill some time on our phone, and our phone could not even connect to WIFI. I later connected the WIFI on my laptop, when we checked in, it is really slow and inconsistent. We... More

Dear Guest, We are sorry to hear about your experience in our resort. We apologize for the WIFI inconvenience we are working to improve this. We truly appreciate your comments and feedback for improvement in restaurants areas and we want you to give us an opportunity to show you the real Westin Lagunamar experience. Please contact us at: lagunamaroceanresort@westin.com for... More

Carol I

Hudson, Florida

1 helpful vote

“"Treat you like family"”

Reviewed 18 May 2013 NEW

Our 2nd visit to Lagunamar. May 6-12. Husband & I were joined by son & daughter-in-law. Everyone had a great time because of the wonderful staff. Lucio was our Gold Elite SPG concierge. Again. He makes us feel like family. We were so pleased to find out he was to take care of us again. Felipe @ the poolside bar... More

Dear Guest, Thank you for coming back to your home away from home, your wonderful words and comments makes us believe that our efforts on service and care were worth it.We love making you feel like home and we are glad to know that you had the truly Westin Lagunamar Service and Experience. Please come back soon! Sincerely, The Westin... More

Virginiaarv

Williamsburg, Virginia

11 reviews

8 hotel reviews

Reviews in 6 cities

40 helpful votes

“Fantastic Vacation”

We stayed at the Westion 3 - 17 May . the weather was right on , temps were 85-88 daytime , not a drop of rain, just could not ask for anything better. We have stayed here sveral time , and I always have Violeta for my concierge, She is the MOST OUTSTANDING CONCIERGE EVER!!! she makes sure you get... More

See 3 more reviews by Virginiaarv for Cancun

Dear Guest, We are very grateful to read your amazing review, we appreciate your comments and we will share with our team members your fantastic feedback. Thank you for your loyalty we care about our loyal guests and we are so excited to welcome you time after time! We look forward to welcome you at YOUR HAPPY PLACE!! Warm regards... More

HappyMom83100

Austin, Texas

2 reviews

“Great Family Trip”

This hotel was great: clean, great location, very efficient and friendly staff. We stayed at a villa and great view, on the beach, and the pool was fantastic. The Isla Mall was right across the street, and it is in walking distance of so many things. There is also the public bus which is so easy to take 8.50 pesos... More

Dear Guest, In Behalf of the entire staff of Westin Lagunamar we thank you for writing your comments about your recent stay with us, and thank you for choosing our spectacular resort for your Caribbean getaway!! Your great comments about our location and tups for travelers are very welcome! Best Regards, The Westin Lagunamar Management Team More

rpnpap

Bridgewater, New Jersey

Reviewer

3 reviews

Reviews in 3 cities

3 helpful votes

“cancun spring break”

we visited cancun lagunamar during springbreak 2013, stayed 5 nights. We were 2 adults and 2 kids aged 12 and 10. The hotel property is fantastic. the infinity pool, pool bar and ocean was very relaxing and enjoyable. We got the basic room with one queen bed and pull out sofa as a promotional price to visit the property because... More

Dear Guest, We are truly grateful to read these amazing comments from your recent stay this spring break, thank you for posting this. We are delighted to know that we exceeded your expectations and you enjoyed our spectacular infinity pools, the pool bars and restaurants! Please come back soon to enjoy another Westin Lagunamar experience. Warm Regards from Cancun! The... More

RdB67

Amsterdam, The Netherlands

7 reviews

“Perfect vacation!”

trying to come up with something to improve I could only think of the Wifi. The Wifi signal is weak and unstable. Excellent rooms (with a view!), beautiful pools and the nicest, most helpfull staff I have met in years. Special thanks to Pedro and his boss from Wales (sorry forgot your name) for the great advice in planning our... More

See 2 more reviews by RdB67 for Cancun

Dear Guest, Thank you for reviewing our resort, we are glad to read that you had a perfect vacation! And we will recognize our team members you mentioned for providing you an excellent service. We hope to welcome you near future for another perfect Westin Lagunamar Experience. Please contact us if we can further assist you. Sincerely, The Westin Lagunamar... More

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The Westin Lagunamar Ocean Resort Hotel Reviews, Cancun

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