I chose this hotel because of all the great write ups on the place and was shocked when we went to our room. I saw some small ants and the hotel was nice enough to acknowledge my son's 17th bday by placing a piece of cheesecake in our room that evening while we were at dinner. We were too full... More

The staff is super friendly! We are here right now enjoying salsa dancing show at the pool! More

We stayed here December 20-27, 2011 and wanted to experience Christmas in the warmth of Cancun. Celebrations are not commercialized, a nice change from USA. Service was impeccable from restaurants, pool area, or on the beach. Particular standouts in service included Rene and Paulina in the Kalmia International buffet for breakfast each day, making us feel at home. Rene truly... More

We stayed at Condesa Dec 13-18 and had a great experience. Our daughters, 10 & 8 also loved it. Hotel clean, convenient and great service all around. The beach is gorgeous and the kids jumped waves and collected shells. The food available made everyone happy---kids could eat a hamburger while I had grilled Mahi Mahi poolside! We tried the kids... More

I have been to other all inclusive resorts (and have been disappointed) and was nervous about my expectations...but this resort exceeded them all. Great service at the pool and beach, good food choices (including room service, a cerviche bar, tapas bar and fully stocked frig with drinks each day including bottled water). There are activities each day and evening, a... More

Similar to other reviews, we had an issue checking in as they could not accommodate our oceanfront booking. This was very disappointing and we were given a $100 credit for the spa. The room we were given had a view of the ocean, but it was not oceanfront. After that things improved, as the resort is very well laid out... More

My wife and I visited Dec 7-11. The rooms were nice and very clean. Pool and beach were amazing. Food was very good with several choices. I would recommend this resort. More

Let me start by saying, we travel to Cancun often. My husband and were there in oct and stayed at the Westin and gave them rave reviews!!! Our family Christmas trip started out by me emailing "Carlos" at the front desk and asking him, to upgrade our 2 rooms to ocean front and that I wanted our kids room to... More

estuvimos alojados mi novio mi hija y yo.de nov 13 a nov 19. y desafortunadamente la comida y las bebidas dejaron mucho k desear.el restaurant italiano esta con muy poca ventilacion y hace mucho calor. el restaurant mexicano el lugar es muy bello pero el menu no se antoja mucho. el unico lugar en el k cenamos casi todas las... More