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Dreams Cancun Resort & Spa

4.0 of 5
Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Dreams Cancun Resort & Spa
Professional photos 
2,754 traveller photos
Ranked #31 of 170 hotels in Cancun
4.0 of 5 stars 2289 Reviews
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2,289 reviews from our community

What travellers say about this hotel
  • “Room service” (68)
  • “World cafe” (46)
  • “Very good” (45)
  • “Great time” (33)
  • “Dolphin pool” (26)
  • “Ocean views” (24)
  • “Kid Club” (22)
  • “Pyramid buildings” (21)
  • “Friendly and helpful” (11)
  • “Would highly recommend” (7)
Traveller rating
    1,162
    643
    242
    123
    119
Only show reviews for Family (584) | Couples (771) | Business (27)
Date Rating
mtfamily7
Billings, Montana
2 reviews
4 helpful votes
“Fabulous for Families”
5 of 5 stars Reviewed 11 January 2012
4
people found this review helpful

Ten travelers 14-50. A great time was had by all. Variety of activities to meet everyones needs. Rooms were clean, quiet and comfortable. Felt safe letting the teens do there own thing. Staff were wonderful and accommodating in all areas. Staff at the neighboring Mexican restaurant went out of their way to create an extra special 50th birthday celebration for... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
24 January 2012

Dear Guest, Thank you so much for taking the time to pass along your comments! It sounds like you had a great family vacation, and we were happy to be a part of it. We look forward to welcoming you back to the Dreams Cancun very soon. Kind regards, Nádia Gouveia E Concierge & Social Media Dreams Cancun Resort &... More

ice_cristi
Fredericton, NB
Senior Reviewer
7 reviews
11 helpful votes
“Great experience”
5 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

Hi quality of everything , from decorations to services and food - loved the japan restaurant! Beach and water awesome and the personal was very, very nice...my daughter was 4 and the two of us had a great time! More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
24 January 2012

Dear Guest, Thank you for your feedback. Your review of our property is greatly appreciated! Regards, Nádia Gouveia E Concierge & Social Media Dreams Cancun Resort & Spa econcierge.drecu@dreamsresorts.com More

Gayle929
Toms River
Reviewer
4 reviews
2 helpful votes
“Amazing!!! Dreams Cancun is a dream come true!!!!”
5 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

This was my second trip to Cancun in June of 2011. Let me start off by saying this was the best vacation I've ever been on! This is a comprehensive review, so I'll break it down into sections: Location: The location of this hotel is PERFECT in Cancun. If you look on the map, you'll see it's on a sort... More

8 Photos
Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
24 January 2012

Dear Guest, Thank you for taking the time to write such nice review, so detailed and covering many relevant points, which encourages us to continue working with dedication and attention to detail. It makes us very proud and delighted to hear that we are on track of our mission to not only please our guests, but also exceed their expectations.... More

antsyMatt
Lincoln
1 review
15 helpful votes
“Excellent location/Better for families”
4 of 5 stars Reviewed 9 January 2012
15
people found this review helpful

My two boys (10 and 7) and I traveled to Dreams Cancun and had a very good time with the normal problems of any vacation to an all inclusive, but the positives outweighed any negatives that we encountered. Location/Beaches: Dreams has a very unique location and takes advantage of the prime real estate. We spent the majority of our beach... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
16 January 2012

Dear Guest, It is a great pleasure to receive your review. Thank you for taking the time to write such nice comments, so detailed and covering many relevant points, which encourages us to continue working with dedication and attention to every detail. The managers received with great joy the information you shared with us and will in turn share it... More

Marie T
Indianapolis, IN
Reviewer
4 reviews
12 helpful votes
“Dreams is only good if you're drunk”
2 of 5 stars Reviewed 8 January 2012
12
people found this review helpful

Any problems we had, the staff acted like we must be idiots. I attribute this to the fact that they must be used to drunk people, as we saw many at the pool. For example, on the first day, one of our room keys did not work. Instead of saying, "I'm sorry about that, let me fix it" the concierge... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
24 January 2012

Dear Guest, Thank you very much for your time in providing us with feedback about your recent experience in our hotel. I am sorry to know that we have not met your expectations and therefore your experience was not as enjoyable as we would have liked it to be.. We continuously strive to meet your needs and expectations; therefore your... More

S B
Geneva, Illinois
2 reviews
19 helpful votes
“Cash stolen from room!”
1 of 5 stars Reviewed 6 January 2012
19
people found this review helpful

We had all our cash stolen from our safe in our room and our childrens adjoining room as well. The rooms were locked and the safes were also locked. Hotel management treated us like criminals - searched our whole room to make sure we didn't take our own money and hide it. Then they said their employees are honest and... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
9 January 2012

Dear Guest, We would like to state that our guest’s safety and integrity are a priority to Dreams Cancun and to all AMResorts properties, as well as the safety and integrity of our staff members. When an item is reported missing we follow a strict protocol of Lost and Found, doing a thorough inspection of the guestroom. We have a... More

nicole p
Brisbane, Australia
1 review
3 helpful votes
“Breathtaking location and Resort,Dreams Cancun is a real Dream!!”
5 of 5 stars Reviewed 6 January 2012
3
people found this review helpful

What a spectacular place! First of all, the grounds and location are stunning - Dreams Cancun is located on the shore point of Cancun and it’s surrounded on three sides by the ocean and the beach is literally steps away from most rooms. The rooms in the Preferred Club are gorgeous and when I booked our room I mentioned we... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
16 January 2012

Dear Guest, It’s always great to hear when our guests have a fantastic stay. A honeymoon should be an exciting, exceptional time and it sounds like yours where exactly like it. I am glad you found our location to be beautiful as well as the views. Positive feedback such as yours is always so inspiring and motivating for our staff.... More

colleen c
lynn
Reviewer
4 reviews
12 helpful votes
“Dreams for our honeymoon”
4 of 5 stars Reviewed 6 January 2012
3
people found this review helpful

My husband and I stayed here for our honeymoon. We really enjoyed the beach. The water was rough everywhere but not at dreams. We also loved the Asian and best steak at the resturant in the back of the hotel.Buffet was blah. I have had better. Room service food 24/7 was awesome!!!!! we stayed in the jucizzi suites so that... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
7 January 2012

Dear Guest, Thank you for going out of your way to write this review about your recent stay at Dreams Cancun. Our guest’s feedback is greatly appreciated. I am honored you spent your honeymoon at our resort. I am pleased you enjoyed the hotel grounds as well as your Preferred Club Jacuzzi Suite. The World Café, our buffet-style restaurant, offers... More

Eskens
Reviewer
3 reviews
6 helpful votes
“Okay, but was expecting more.”
3 of 5 stars Reviewed 5 January 2012
5
people found this review helpful

Went with three other couples for a trip to Cancun. From what we read and were described, Dreams seemed like the right place for us. I was a little disappointed, but maybe I expected too much. The pool areas were not very big and the swim up bar was in the same pool where they played water volleyball, so I... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
10 January 2012

Dear Guest, Thank you for taking the time to post your comments following your recent stay at Dreams Cancun. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is comforting to know that you were satisfied with our restaurants, the location, the complimentary tee times, as well as the... More

tykymy
Washington DC, District of Columbia
Senior Reviewer
7 reviews
12 helpful votes
“Fourth visit within 2 years... and fifth is booked!”
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

This is our family's fourth visit to Dreams Cancun, and we enjoy the resort more each time we visit. We have a wide range of interests in our family of six. Our 20-something daughters love the beach, playing the games with the Entertainment staff, and going out to the nearby clubs at night. Our twin 5 year olds absolutely LOVE,... More

Was this review helpful? Yes
DreamsEconcierge, Nadia Gouveia, E Concierge & Social Media at Dreams Cancun Resort & Spa, responded to this review
16 January 2012

Dear Guest, We are extremely happy that, once again, everything went well for you and your family on your vacation! Family vacations make up such an important part of our memories and we, at Dreams Cancun, are delighted to be a part of this memory. Thank you so much for taking the time to pass along your comments, we value... More

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Dreams Cancun Resort & Spa Also Known As

  • Dreams Cancun
  • Dreams Cancun Resort Spa
  • Dreams Resort Cancun
  • Dreams Cancun Resort
  • Dreams Hotel Cancun
  • Dreams Resort
  • Dreams Cancun Hotel
  • Dreams Resort Spa
  • Camino Real Cancun
Address: Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico

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Dreams Cancun Resort & Spa
Punta Cancun s/n, Zona Hotelera
Cancun 77500
Mexico
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