visited cancun palace today. 1st look- pretty pool/beach area. then you hear the banging! Loud, constrction banging, hrs on end! non stop! can't believe anyone can relax here. service-poor poolside service. saw several senior guests struggling with their chairs and umbrellas with hotel staff in sight. no offers to help! restaurant-crowded, loud, lack of service. a little like a cafetaria... More

Your staff treated us as familty. We have never been treated any better than we were at your Cancun Palace. From excelent rooms to your great food We will never forget your hospitality Thank You Robert and Elsie Maes More

We went with our friends and neighbors, a total of 24 people in our group. This place is just amazing! The staff are very accomdating, attentive and professional. Specially our friend Claudia, she was our pool service staff. She totally just took care of us.... And the PR Manager Miriam Perez was amazing. I had Email her prior to us... More

This was my first trip with my best friend of over 25 years. Absolutely amazing. The staff was excellent, everyone was helpful. Always smiles. Food choices were delicious. Always something different. Front desk was easy to deal with, room service did an excellent job and everything was very clean. Service-amazing. The excursions and using our credits was difficult. We had... More

TWO swimup bars in an amazing infinity pool, ultra chic surroundings paired with great food and customer service! Have been there 3 times and will go again! More

We travel to Cancun several times a year we love staying at the Cancun Palace the hotel is very clean the food is wonderful and you can not beat the service we will continue to travel to the Palace Resorts More

After anticipating this trip for more than a year.....the few Palace disappointments were diminished by the overall experience. Over 100 couples had been booked for Cancun Palace for months. But when we received our rooms "80%" of us had Double beds.(We were at the back of the hotel) We were booked for Kings size. Not how I wanted to spend... More

Fabulous!!! The beach, the food, the rooms and the service was nothing short of excellent! Hola More

The hotel is in a great location along the beach. Our room was an ocean view room and was well laid out and decorated. Make sure you get a room with a king or queen size bed as most ocean view rooms only have doubles. When looking out from the balcony we loved the view we had and our room... More