First of all, I must say that the bellboys, front desk staff and maids were wonderful - friendly and helpful. The pools are pretty, and the view from our balcony as well as the pool deck was breathtaking! We were upgraded to a 2 bedroom suite, which I thought was nice, but these rooms are worn in. If you don't... More

We stayed there for 4 nights in January. We got updated to a lagoon view room when we checked in. However, it was very tricky. The man in the front desk tried to persuade us to upgrade our original room for an additional 50 dollars one night. We were not willing to do that as we felt that we would... More

We spend a couple days at Avalon Grand Hotel We were pleasantly surprised with the Service and customer care . we were glad with the location it is , we think the location is really good. The rooms are comfortable and the beach is pretty nice. In spite of it is not All Inclusive The price is affordable. it is... More

We have been coming to this hotel for several years. We enjoy the weather, the environment, the food, and the relaxing environment. We know the hotel will be renovated, we suggest that they add air extractor from the bathrooms. We love this place

We spent a week at the NYX (formerly Avalon Grand) hotel the latter part of February 2013. The week before we were at the Avalon Reef, Isla Mujeres. We were aware of the changes at the Grand but had made our member reservations there just before the ownership transfer. We were pleasantly surprised to find former Avalon Reef member services... More

I stay in Torre 1, second floor beach side view. Yes, you do pay for the beautiful beach view! But every penny it's worth it! My stay there was great, everyone was so helpful. Including one day that my door did not work, and Felipe was nice enough to get it fix fast enough and offert to change me to... More

Picked the hotel for the location, advertised standard rooms with "queen" bed, lol - full at the most. Blow dryers in rooms, mine was missing, took 3 requests to get one and went a full night/day without one to get it installed. Missing the "light" above the bathroom sink, requested that 3 x too and it was never fixed. We... More

The Avalon Grand is under new management. As a Timeshare owner, the new management essentially stripped owners of benefits and offered nothing in return. "We're honoring the contract" is what they told us, which of course, is so vague it doesn't even specify you'll get hot water, so no guarantees there either. The rooms are not being maintained. The room... More

I stayed here for my birthday this month and it was a beautiful stay. We we're gonna stay in another room but I learned there were no elevators in the other parts so I upgraded to a room upstairs from the lobby which did have an elevator. The food was great. We had breakfast in the resturant ($25) and lunch... More