The hotel is really small compared to the rest in the area. So from the start it gave us a wierd feeling coming to such a small hotel, which looked like a house beside all the others. Once inside though all was as it should be, the hotel was very clean and tidy. Minor hiccups as we were first given... More

I had not actually intended on staying here, I had booked Avalon Bacara but upon arrival noticed an atrocious number of stairs and no real accessible way to avoid them and there is no elevator in the hotel so being stuck on the top floor was not going to work for me and my ailing knees...I contacted the front desk... More

I am a member and come every year to enjoy the weather and also the wonderful people who work here.W e were here on Nov.5th and the weather was outstanding. Juan the host was his usual friendly self.Yes the place needs some work done to the rooms but the outside is in great shape as is the beach . Mr.... More

We stayed here for a few days after spending 4 nights in Cozumel and the first night my husband and I were very tired and I was very sea sick from taking the ferry from Cozumel and not so lucky for us, we had a very loud group of young kids as neighbors. We called the front desk and the... More

We booked this on orbitz 'cos we thought we got a good deal. It was a Jr. suite with ocean view and a kitchenette. First the plus... It is a small resort, so not many people which we felt was nice. It was quieter and we didn't bump into people wherever we went. We did get a room facing the... More

we have had a time share there since 2005. its our 4th time staying at the grand. love what they have done to the beach..absolutely beautiful. the hotel is in need of some repairs but nothing major i don't think. the previous owner is in prison and his family is running it into the ground as far as i can... More

This resort is for the younger sort. When you arrive you find that you must climb 30 to 40 stairs to get to the lobby to check in. If you are staying in a room that is not in the main building you could climb 110 to 180 stair to get to your room. The room layout is nice, however,... More

I really labored over where to stay on our first trip to Cancun. After reading reviews and shopping around for deals, I got a fantastic price - about $70/night WITH taxes and fees- for this hotel on Venere. I stayed for less here than I would in a crappy motel in my hometown and we were in a huge, beautiful... More

As members of Avalon Grand, this is only our second time back to the place. It has had some renovations and it looks great - clean and well maintained. Both pools were awesome and the hot tub was perfect!! Our room was spacious (2 bedrooms w/ 3 full baths)and plenty of room all over. Kitchen with burners, micro, full fridge... More