All in all, not bad except for food at Ocean Spa and concierge at all resorts. Ocean Spa room was adequate and clean, with nice view partially obstructed by trees (3rd floor), although A/C was noisy. Lobby and outside grounds nice and well-kept, beach more like a lakefront (no waves due to barrier island), but very pleasant, not crowded at... More

This was by far the smallest resort I have ever stayed at. Although it's supposedly a four star when they sell it to you, it's 2.5 or 3. If you went on the timeshare presentation that's too bad, but that was my experience too. Thankfully I didn't pay for the package. You can stay in much better places for the... More

I read tons of horrible reviews about Ocean Spa, so I was expecting the worst. It was actually a pretty good place to stay! I found a secret way to avoid getting dragged into the timeshare BS, so I didn't get bugged 1 single time about it. Our room wasn't bad and we had a patio where we could walk... More

The service was more than I would ask for. We had an amazing time. They catered to our every demand without hesitation. The only thing was that the food could be better. Other than that we had an amazing time. I would go back. More

We recently stayed at the Ocean Spa in Cancun. It is a timeshare property so expect to attend a sales presentation. This hotel is older and could use some renovations, but it was clean & quiet. First let me say that the employees are all hard working & pleasant. The salesmen are pushy & are trained not to take No... More

We got this trip cheap, but it was because it was subsidized by a timeshare presentation. Regardless, one shouldn't have to live in filth as a result. So, judge accordingly. If this is your first resort, don't expect others to be like this one. This is definitely bottom of the barrel. We booked from a phone call we received and... More

We stayed at the Ocean Spa Hotel at Cancun for 6 nigths stay, wasn't as good as we expected. There were mosquitoes and cockcroach in our room. The beach is muddy and there's no elevator to go up your room, you have to walk up the stairs. The water pressure was so low that one time we had a problem... More

We travel a lot! Usually a min. of 3 family trips/year. NEVER have I been asked to sign a blank credit card receipt for possible damages! We are a family of 4 with a 10 & 12 year old. I get it if we were young and party people during Spring Break...but give me a break! I asked if we... More

We were unable to enter the country, as my passport had a slight wrinkle in it. When I phoned to let them know, they told me they couldn't cancel my reservations. Not only did I lose all the money for the reservation and all inclusive package, they also charge me an additional full night for a 'no show'!! They still... More