We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 170 Cancun hotels »

Ocean Spa Hotel

3.0 of 5
Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #111 of 170 hotels in Cancun
3.0 of 5 stars 520 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

520 reviews from our community

What travellers say about this hotel
  • Time share(25)
  • Very nice(19)
  • Timeshare presentation(17)
  • Smart circle(13)
  • Royal sunset(11)
  • Sam club(10)
  • Pool area(9)
  • Other resorts(8)
  • Credit card(8)
  • King size bed(3)
Traveller rating
    69
    126
    126
    82
    117
Only show reviews for Family (77) | Couples (173) | Business (2)
Date Rating
Bambino75
Los Angeles, California
1 review
1 of 5 stars Reviewed 29 March 2011

Some of the excellent reviews here I read must be from the "hotel staff". I can't imagine anyone with "hafl brain" giving "excellent" rating for this hotel. Their "standard" hotel rooms are comparable to "motel 6" in the U.S. Standard rooms are equipped with 19" RCA TV with poor reception, and nothing interesting to watch, messed up shower heads, shower... More

Was this review helpful? Yes
dom0672
Windsor, Canada
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 26 March 2011

Great Spa! Newly updated! Food ok! 3 star quality food! Liquor bottom shelf meaning mexican liquor!Beach is Horrible literally no beach! Pool is small but ok no swim up bar and service is horrible for drinks!Resort itself is a 2 1/2 star but the good thing u can use there sister resorts sunset lagoon and sunset royal! free transportation to... More

Was this review helpful? Yes

Travellers are raving about these Cancun hotels

Hacienda Tres Rios
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d1022792?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Beach Palace
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152895?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d154897?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Royal Cancun
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d254865?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Fiesta Americana Condesa Cancun All Inclusive
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152680?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
miss-dolphin
Nova Scotia
1 review
2 helpful votes
4 of 5 stars Reviewed 26 March 2011
2
people found this review helpful

Ocean Spa Hotel was everything and more than I thought it was going to be. I traveled with the Premier Vacation promo package. I found them to be honest and very straight forward. I went to the presentation to purchase full time, but declined all offers. They were not pushy and treated me with politeness and respect. The hotel is... More

Was this review helpful? Yes
Marion003
Calgary, Canada
1 review
10 helpful votes
3 of 5 stars Reviewed 24 March 2011
10
people found this review helpful

My husband and I just got back from a week at the Ocean Spa Hotel, he got the trip as a surprise for me, and then we read all the reviews and figured out it was a time share scam and we really did not want to go thinking that we were walking into a mess...however since it was paid... More

Was this review helpful? Yes
62RKE
Cleveland, Ohio
2 reviews
20 helpful votes
3 of 5 stars Reviewed 20 March 2011
6
people found this review helpful

I'm baffled by the glowing reviews of this place but also at the reviews that totally rip it apart. Here are my honest thoughts on this place as unbiased as can be....... The good: It is not a party place, so the pool and beach are generally quiet, though they sometimes have a few activities (like volleyball) on the beach.... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review
23 March 2011

Dear Guest, Thank you for taking the time to write your review. We appreciate all comments since they provide us with an opportunity for improvement. We are very happy to hear you felt the accommodations you received were comfortable and clean, we will continue to strive in order to continue receiving these types of comments. We will also be passing... More

robbedbyhotelstaff
Prior Lake, Minnesota
1 review
3 helpful votes
1 of 5 stars Reviewed 17 March 2011
3
people found this review helpful

We booked our Cancun vacation through Expedia. They suggested the Ocean Spa resort for us. On 3-09-11 we were at Sunset Royal, our hotels’ sister resort that we were able to visit with our all inclusive pass and had my wallet stolen. We called the bank and found out that it was immediately used within the hotel for $250.00 at... More

Was this review helpful? Yes
Stundo
Houston, Texas
1 review
3 helpful votes
2 of 5 stars Reviewed 16 March 2011
3
people found this review helpful

This hotel is totally bogus. Everything is done in a rinky dink way. It starts when you check in and they will only give you one room key even though there are multiply people staying in the room. They tell you it is for security. They explain that if you lose a key, somebody could make copies of it. Of... More

Was this review helpful? Yes
lortech
Winnipeg, Canada
1 review
2 helpful votes
2 of 5 stars Reviewed 14 March 2011
2
people found this review helpful

Most people at this hotel have been suckered into the Time Share vacation and have to attend the presentation. Well 5 hours later i had my life back. But once you didn't buy a time share you were no longer the valued guest you were the day before. Was reasonably clean, but beach is limited. I needed 2 extra nights... More

Was this review helpful? Yes
ibd14u2c
Marietta, Georgia
1 review
4 helpful votes
2 of 5 stars Reviewed 13 March 2011
4
people found this review helpful

My fiance and I were very excited about our vacation. I created a surprise destination for him. He had no idea where we were going or where we were staying. I knew where we were staying, or so I thought. I reserved a standard room with 2 queens or 1 King with a partial view of the ocean. When we... More

Was this review helpful? Yes
KrystalVenetta
Brandon, Canada
1 review
3 helpful votes
5 of 5 stars Reviewed 12 March 2011
3
people found this review helpful

It's not a big resort, so the service is far more personal. It's a little bit older and smaller so the feeling of it is much more genuinely Mexican than American, and that's what we wanted. The beach is nice and clean, it's a good size for the amount of people who stay at the hotel during the day, it's... More

Was this review helpful? Yes

Travellers who viewed Ocean Spa Hotel also viewed

Laguna Suites Golf + Spa
3.5 of 5 stars 85 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d249860?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sunset Royal Cancun Resort
3 of 5 stars 405 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d249861?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sunset Lagoon Resort Hotel & Marina
3.5 of 5 stars 273 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d154449?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 170 hotels in Cancun, ranked by popularity »

Been to Ocean Spa Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico

Is Ocean Spa Hotel your business?

  • Manage your listing
Ocean Spa Hotel
Show the lowest price for this hotel* (from our partners)
CHECK RATES!