We booked the hotel based on other reviews, but we were quite disappointed. We were here for one night, not as a package. The rooms were very basic, and looked like it was painted concrete. No water is provided, which had been standard at almost every other hotel we have stayed at, and was certainly expected in this area. There... More

This little resort was was great! It has an old spanish feel to it. The rooms are modest and it has only one restaurant but the food was good. The pool by the beach was really nice with a hottub bar. The staff makes the resort so great! From the second I walked in the door everyone knew and called... More

<This was my first time in the hotel CANCUN BAY RESORT. and it will n ot be my last ,the lobby was so inviting that I did not need to go any further, I felt so welcomed by the staff at the front desk. the rooms are clean and spacious,with a nice ocean view.The dinning area is beautiful and ultra... More

The staff was amazing! Personal and friendly. The only thing is the rooms need a little TLC. The all inclusive could have a bit more of variety. The chef's were amazing and friendly. The BEST STAFF they have were Cesar, Ivan & Marlin

We stayed for one night only but were happy to have chosen the Cancun Bay hotel. The rooms are clean and nicely furnitured. The hotel staff was very friendly and helpful all the time. Even after the check-out when I forgot my mobile phone in the room the hotel management instantly contacted me. Lucky me. Thanks to all at Cancun... More

We just returned from a Cancun sailing vacation (separate review coming) and our trip ended at 9am but we had a 5pm flight so we were in search of a place to spend the day and found this hotel. They were very hospitable and offered us day passes for $40 with full access to all amenities including food & drinks.... More

Stayed four days at this, "Resort." Let me start by saying that the staff is very friendly. I have stayed in a number of all-inclusive resorts in Jamaica, The Bahamas, The Domincan Republic, etc. and this one did not fare well. There are no buffets, no specialty restaurants, and no late night snack bars. There is no omelette station. You... More

It was the first time I visited Cancun. The hotel is located at 3.5 km of Hotel zone, not far from the downtown. I had the all-inclusive package and found the food to be very good. The staff was very friendly and attentive. When I visit Cancun next time I am most likely to stay at this hotel. I would... More

We have been to Cancun meny times and having stayed in places like Rui Palace, Moon Palace and the likes around the mayan riviera we had NEVER experience the GREAT level or service offered at the Cancun Bay before! First the airport Transfer. Our flight arrived ahead of schedule and suprise! Ourdriver was already waiting for us! No fuss! The... More